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Assistant Director, Digital Strategy

The Singapore Public Service.com

Office

National Council of Social Service

Full Time

[What the role is]

Implement the sector digital strategy to expand SSAs’ capacity and improve service delivery through partnerships and resource management.

[What you will be working on]

  • 1.       Understand the sector’s ambitions, strengths, needs, limitations and challenges
  • 2.       Provide guidance and support for implementation projects. Give timely advice, facilitate overcoming obstacles and bridging gaps
  • 3.       Lead conversations with vendors and partners at the project level
  • 4.       Plan, organize and oversee the tactical approach in implementing the sector digital strategy
  • 5.       Keep abreast of the sector wide plans that impact the digital strategy and transformation initiatives. Lead the team in pivoting as needed.
  • 6.       Manage the communications and partnership matters for the team
  • 7.       Monitor progress of the projects, collect and sense-make data for reporting and presentations
  • 8.       Support team’s professional development though coaching, training and other learning opportunities 
  • 9.       Watch over the budget utilization for the projects

[What we are looking for]

Personal Competencies:

  • Serving with Heart, Commitment and Purpose
  • Working As One Public Service
  • Social Service Sector Knowledge
  • Data Management & Analysis
  • Contract Development & Management
  • Monitoring & Impact Evaluation
  • Stewarding Systems for Today and Tomorrow (Applicable to those in Supervisory and Leadership positions)
  • Caring for, Developing and Inspiring Staff (Applicable to those in Supervisory and Leadership positions)

Skills Required:

  • Knowledge of the Sector and digital transformation
  • Good interpersonal skills which enables effective negotiation and facilitation; and change management
  • Creative problem-solving abilities, critical/analytical thinking, systems thinking and design thinking
  • Bold and unafraid to experiment
  • Ability to engage at leadership level
  • Ability to handle staff welfare and professional growth; and bond the team
  • Ability to manage partnerships and carry out strategic workplans to meet outcomes

Experience & Special Certification(S):

  • Experience: At least 11-15 years’ work experience, preferably in a tech or innovation related role with team leadership experience.
  • Special Certification : Project Management; Agile methodology; AI-related

Assistant Director, Digital Strategy

Office

National Council of Social Service

Full Time

October 9, 2025

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The Singapore Public Service