Enrollment Specialist - Hybrid (South Jordan, UT)

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. 

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity:

The Enrollment Specialist is a non-licensed member of the client services team and is responsible for executing eligibility tasks for employee benefits clients while ensuring timely execution and compliance with company policy and federal/state law. They will be tasked with driving results from carriers and holding them accountable for meeting established deadlines. The Enrollment

Specialist may also handle other ancillary requests including but not limited to address changes, id card requests, summary of benefits requests, rate questions, etc. Requests may originate from various BenAdmin systems (primarily Employee Navigator) or from other members of the client services team.

Essential Duties And Responsibilities:

• Provides excellent service to internal/external customers concerning their enrollment needs. Activities will include but are not limited to:
• Scrubbing individual applications
• Submitting to carrier online (or through other means) Managing BenAdmin-Carrier EDI/Data Exchange connections
• Contacting the client for missing information
• Following up with the carrier to obtain status updates
• Processing of all group enrollment forms, change forms and ancillary requests
• Thorough documentation of all calls/emails, work effort and related problem resolution for service requests
• Support and execute against all miscellaneous projects as assigned
• Ensure the protection and security of a consumer’s personal, confidential and identifiable information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
• Contribute to overall team goals and objectives through team participation and the sharing of individual skills and strengths.
• Other duties as requested or assigned.
• Scrubbing individual applications
• Submitting to carrier online (or through other means) Managing BenAdmin-Carrier EDI/Data Exchange connections
• Contacting the client for missing information
• Following up with the carrier to obtain status updates
• Processing of all group enrollment forms, change forms and ancillary requests
• Thorough documentation of all calls/emails, work effort and related problem resolution for service requests

Qualifications, Skills And Requirements:

• Expert listening skills and ability to identify customer needs and identify appropriate issue resolution
• Strong verbal and written communication skills
• Strong time management skills and ability to multi-task
• Professionally and adeptly resolve issues while under pressure
• Strong attention to detail
• Proficient in Microsoft suite including Microsoft Word, Excel, and Outlook
• Ability to work any shift between the hours of 8am-8pm EST Monday-Friday with occasional overtime
• Spanish proficiency a plus

Education, Training And Experience:

• Proven track record in customer service
• Carrier, Broker and/or insurance experience preferred
• College degree or 2+ years of applicable job experience preferred
• HIPAA certificate required within 6 months of commencing role

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!