Senior Product Manager

About 4flow

4flow is a global leader in supply chain delivering end-to-end solutions for some of the world’s most recognized brands. Headquartered in Berlin, Germany, we partner with organizations to optimize supply chain performance, drive operational excellence, and enable digital transformation. 

Firmly established in Europe with a strong track record of success, 4flow is now focused on accelerating our expansion in North America.

The 4flow Vision

4flow is the trusted global leader in end-to-end supply chain optimization. Our dedication drives us to make a positive, sustainable impact for our customers, the environment and society.

What your new challenge will look like:

As Senior Product Manager for Customer Insights & Experience, you will act as the voice of our U.S. customers within the global product organization. You’ll lead discovery efforts, validate product-market fit, and ensure our platform is tailored to the operational realities and expectations of North American logistics customers.

Key Responsibilities:

• Lead customer discovery and validation initiatives within the North American market, ensuring alignment with regulatory and internal compliance standards.
• Translate customer challenges and requirements into actionable, compliant product specifications.
• Collaborate with the global product team to prioritize North America–specific features and requirements.
• Oversee and support customer implementations, ensuring successful onboarding, configuration
• Provide sales enablement support through product demonstrations, insights, and roadmap guidance.
• Contribute to product-informed pricing and go-to-market strategies.
• Partner with Product Marketing to ensure messaging accurately reflects product capabilities and fits with North American market expectations.
• Ensure localization of the platform to meet North American regulatory, legal, and industry-specific requirements (e.g., terminology, workflows, compliance standards).
• Monitor and report on user and customer adoption, usage metrics, and feedback loops.
• Develop and co-own customer training materials and programs with Account Management.
• Represent North American customer needs in roadmap planning and sprint reviews, ensuring decisions meet the needs of the market and customers.
• Document and communicate findings for asynchronous consumption across time zones, maintaining transparency. 

Qualifications

• 6+ years of product management experience, in logistics, supply chain, and enterprise SaaS.
• Proven track record of customer discovery, implementation support, and market validation.
• Strong communication and stakeholder management skills.
• Experience working in distributed teams across time zones.
• Comfortable with ambiguity and fast-paced environments

What We Offer

Come join us! 4flow, Inc. is an American company with German roots that offers a clearly defined vision, excellent job security, and outstanding long-term career prospects. As part of a highly international, fast-growing company with a vibrant corporate culture, you will enjoy a competitive base salary, an attractive bonus system, and a great benefits package.

Ready for 4flow? Then please apply online.