Human Resources Generalist - Employee Relations and Leave

Date Opened: Thursday, October 09, 2025 12:00 AMClose Date: Monday, October 20, 2025 12:00 AMDepartment: Charlotte-Mecklenburg Police DepartmentSalary: $65,196.00 - $81,495.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our Guiding Principles Include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

Summary

The HR Generalist (Employee Relations and Leave) serves as a critical member of the Charlotte-Mecklenburg Police Department’s Human Resources team, supporting a wide range of employee and labor relations functions. This position is responsible for conducting workplace investigations, managing the disciplinary review process, coordinating ADA accommodation requests, and responding to employee complaints and grievances. In addition, the role oversees payroll coordination for administrative leave and suspensions, ensures the department’s lactation room meets compliance and cleanliness standards, and provides policy guidance and coaching to supervisors and command staff.

Working collaboratively with internal stakeholders, this position also supports the development and delivery of HR training, promotes process improvements, and ensures compliance with department policies, City of Charlotte HR guidelines, and applicable employment laws. The ideal candidate brings a strong foundation in generalist-level HR practices, exceptional problem-solving skills, and the ability to navigate sensitive employee issues in a law enforcement environment with professionalism, discretion, and sound judgment.

Major Duties And Responsibilities:

• Serve as a liaison between employees, supervisors, and leadership on Employee and Labor Relations matters
• Conduct and manage workplace investigations, including allegations of harassment, discrimination, hostile work environment, misconduct, and other policy violations
• Lead investigations as a part of the professional staff disciplinary review process, partnering with leadership to ensure consistency, fairness, and compliance with applicable policies and employment laws
• Advise and coach supervisors on disciplinary actions, performance management, attendance issues, and policy interpretation
• Manage and respond to complaints, grievances, and informal concerns in a timely and professional manner
• Oversee and manage ADA and ADAAA accommodation requests, including conducting interactive processes and coordinating documentation
• Monitor and maintain the department’s lactation room locations to ensure compliance with legal requirements and cleanliness standards
• Coordinate with payroll and HRIS teams to ensure accurate leave and payroll processing for employees on administrative leave or suspension
• Develop and deliver training to supervisors and managers on HR policies, employee relations best practices, conflict resolution, and leadership responsibilities
• Collect, analyze, and interpret HR data to identify trends, recommend improvements, and create standard and ad-hoc reports for leadership
• Collaborate with HR leadership on cross-functional projects and department-wide initiatives
• Ensure compliance with federal, state, and local employment laws, as well as City of Charlotte and CMPD policies
• Maintain confidentiality and professionalism when handling sensitive personnel matters
• This position may also be assigned supervisory responsibilities based on operational needs and organizational structure
• Perform other duties as assigned

Minimum Qualifications:

• Bachelor’s Degree with three (3) years of experience
• OR Master’s Degree with one (1) year of experience

Knowledge, Skills, And Abilities:

• Strong understanding of HR policies, employment law, and best practices related to employee relations
• Demonstrated experience managing workplace investigations and disciplinary processes
• Ability to handle complex ADA accommodations and employee grievance procedures
• Proven track record of successful coaching and training of supervisory personnel
• Excellent analytical, problem-solving, and data interpretation skills
• Strong interpersonal and communication skills; ability to manage sensitive issues with tact and professionalism
• Comfortable working independently and collaboratively in a fast-paced, high-volume environment
• High attention to detail, confidentiality, and a commitment to service excellence

Ada And Other Requirements:

• Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Ability to see, hear, and communicate information effectively

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehend written information in work-related documents.
• Ability to hear, understand, and distinguish speech.

Working Conditions:

• Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phone. 

Conditions Of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

How To Apply

Apply Online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.