Director, Head of CRM (Salesforce)

Location: Copenhagen, Denmark or Warsaw, Poland

Reporting to: Corporate VP, IT

Department: Group IT – Business Solutions

Model of work: Hybrid (2 days at the office)

What Makes Us, Us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

SimCorp is seeking a strategic and operational leader to head its CRM function, with full ownership of the Salesforce platform. This role is pivotal in facilitating the transformation and continuous improvement of customer-facing and commercial support processes across the enterprise. The Head of CRM will lead a skilled team and manage a significant budget covering licenses, staffing, and strategic initiatives.

Salesforce is a cornerstone of SimCorp’s enterprise architecture, underpinning all customer engagements from quote to contract, as well as customer support. The role has direct impact on commercial effectiveness, customer experience, and enterprise data quality.

Key Stakeholders:

• Internal: Group IT, Commercial Management, Legal, Finance, Marketing, Product, EXCO.
• External: Salesforce, strategic vendors, implementation partners.

WHAT YOU WILL BE RESPONSIBLE FOR

Strategic Leadership

• Define and execute the CRM strategy aligned with SimCorp’s commercial and enterprise platform goals.
• Represent CRM initiatives at the executive level, including regular engagement with EXCO and cross-functional leadership.
• Drive the transformation of the Salesforce platform through the “Sales Cycle Re-engineering” initiative, consolidating fragmented efforts into a unified, user-led roadmap.

Platform Ownership

• Own the Salesforce ecosystem including Sales Cloud, Service Cloud, Revenue Cloud, and integrations with SAP, CLM, and SimCorp One.
• Ensure platform scalability, data integrity, and compliance with internal and external governance standards.
• Lead vendor relationships and manage contracts, including license negotiations and renewals.

Process Excellence

• Oversee the end-to-end Quote-to-Contract (Q2C) process and its optimization within Salesforce.
• Ensure seamless support for customer service operations within the Salesforce universe.
• Collaborate with Legal, Finance, Marketing, and Product teams to align CRM capabilities with business needs.

Team & Budget Management

• Lead and develop a team of CRM professionals across locations.
• Manage a multi-million DKK budget covering licenses, salaries, and strategic projects.
• Prioritize and deliver high-impact initiatives that improve user experience, data quality, and commercial outcomes.

What We Value

• Extensive leadership experience in CRM strategy and Salesforce platform ownership within a complex enterprise environment.
• Advance understanding of Quote-to-Contract processes, customer support workflows, and commercial operations.
• Demonstrated success in managing cross-functional stakeholder relationships, including executive-level engagement.
• Experience with vendor management, contract negotiation, and budget ownership.
• Familiarity with enterprise platforms such as SAP, CLM, and integration frameworks.

Next Steps

Please send us your application in English via our career site as soon as possible, we process incoming applications continually.

Please note that only applications sent through our system will be processed.

At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. For any questions you are welcome to contact Alina Wiejak, Talent Acquisition Manager, at Alina.Wiejak@simcorp.com.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

Who We Are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

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