Billing Coordinator

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

Summary

The Billing Coordinator is responsible for ensuring accurate and timely billing for all group, convention, and catering events at the hotel. The role also supports the Credit Manager by posting daily revenue activity, managing the accounts receivable aging report, and assisting with hotel guest billing inquiries. The Billing Coordinator will work closely with the Front Desk, Sales, Banquets, and Convention Services teams to ensure client satisfaction and accuracy in all financial transactions.

Essential Functions

• Post daily activity to city ledger accounts
• Compare banquet and catering checks to Event Orders identifying any missed or incorrect items
• Set up and maintain group accounts
• Track, post, and apply advance deposits for upcoming events
• Respond to and research all client questions and discrepancies regarding invoices
• Ensure correct tax exempt status for group billing
• Compile final invoice for all convention, catering, and group clients
• Attend weekly meetings to review upcoming group resumes
• Attend PreCon meetings to meet with clients and review any special billing requests
• Work with Private Dining team to ensure all guest checks are accurate and complete
• Assist Credit Manager with monitoring and addressing credit card disputes
• Assist Credit Manager with all month end close responsibilities related to AR
• Collaborate with Sales, Catering, and Convention Services team to ensure positive guest and group billing experiences
• Any other duties as assigned

Required Skills

• Must be proficient with Microsoft Excel.
• Applicant must have strong written and verbal communication skills.
• Should be professional, reliable, organized, and detail-oriented.

Education And Experience

• High school diploma or GED required
• Some college or degree preferred but not required
• Experience with OnQ PMS system preferred.
• Experience with PEP PMS system preferred.
• Guest service experience preferred.
• Accounting experience preferred.