Technical Documentation Specialist - Fixed Term Contract

Role Objective:

• The Technical Documentation Specialist (TDS) will produce all necessary documentation
• relating to the GlobalView Global projects or solutions to make the change, update or
• deployment easy to understand, and the product functionality clear for either internal users or
• clients as required.
• The TDS is responsible for creating, writing and revising various types of user documentation,
• including how-to guides, talk tracks, help documentation, manuals, FAQs, and any other content
• that requires technical information to be distilled with ease and clarity.
• What you’ll do:
•  Work closely with the Project managers of the different projects and their project teams
• in order to understand the documentation needs and functionalities that will be offered
• with the new product/feature being deployed.
•  Explain functional concepts and technical ideas in simple language. Ensure technical
• verbiage is easy to understand by the layperson.
•  Review, edit and proofread materials written by others as applicable.
•  Review end user documentation to assure it remains current. Provide updates and
• different editions as necessary.
•  Study drawings, specifications, mockups, and product samples. Prepare charts, graphs, or
• forms to go along with rough drafts.
•  Write clear and concise policies and procedures.
•  Adjust copy as necessary and proofread for grammar and spelling.
•  Puntually, explain processes to clients.
• What you need, to do the job:
•  2 – 3 years experience as a Technical writer or similar and experience within the client
• service industry with resultant knowledge of organization behavior
•  Ability to use computers and documentation management related softwares: Word, Excel,
• Power Point, Confluence, etc.
•  Excellent verbal and written communication skills.
•  Advanced level of spoken and written English, at a native level (additional languages
• advantageous).
•  Demonstrated ability to gather information and insights from individuals and groups
• through the use of interviews.

TECHNICAL DOCUMENTATION SPECIALIST
 The ability to work under the pressure of time constraints, ambiguity and unexpected
changes.
 Strong analytical, problem solving and organizational skills, highly methodical working
habits and exquisite attention to detail.
 Capable negotiator and mediator.
 Reliable, engaging, team worker, proactive and able to easily convey concise messages to
the audience.
 Comfortable working in an international environment.
 Flexible and adaptable approach to work responsibilities, times and locations.
 Payroll domain knowledge an advantage
 Ability to present and explain the process/information documented to small or big
audiences an advantage.

Education
 University degree or equivalent
 Payroll domain knowledge an advantage

Who you will get to work with:
 Project Manager
 Product Manager / Solution Managers / Product Developers
 Technical teams
 Product Marketing
 Communications
 PMO