Client Services Administrator

Client Services Administrator

Location: Canvey Island

We are seeking a proactive and detail-oriented Client Services Administrator to join our Client Team in Canvey Island. This is an excellent opportunity to play a key role in delivering outstanding customer service, supporting our clients, and ensuring smooth day-to-day operations.

If you have a solid administrative background, a passion for client care, and thrive in a dynamic, fast-paced environment, we’d love to hear from you.

Key Responsibilities

• Handle incoming telephone enquiries from customers and clients in a polite, professional manner
• Respond promptly and effectively to client emails
• Manage user accounts and access within our partner portal
• Add and update manual and automated uplift instructions
• Resolve client queries submitted via the portal
• Process both manual and automated salvage clearances as required
• Generate Certificates of Destruction for scrapped or dismantled vehicles
• Manage incoming post, including vehicle documentation and keys
• Liaise with issuing authorities regarding fines and penalty charge notices
• Support customers with the retention and transfer of cherished number plates
• Coordinate with the site team for the return of personal belongings
• Assist the Auction Team with any issues affecting vehicle listings
• Carry out general office tasks such as scanning, filing, and database updates
• Arrange vehicle and salvage collections when necessary

What We’re Looking For

• Strong proficiency in Microsoft Office applications
• Excellent telephone manner and clear, confident communication skills
• Ability to prioritise tasks and work both independently and collaboratively
• Previous experience in the motor industry (advantageous, but not essential)

What We Offer:

• Day shift, Monday to Friday 08.30am - 5pm
• Ongoing training and professional development
• Free onsite parking
• Uniform and PPE provided
• Telus Health
• Discounted parts and non-auction vehicles
• Employee discount on Vodaphone
• Paid day to volunteer for a charity of your choice
• 28 days holiday (including Bank Holidays)
• Pension plan with 3.5% employer contribution

Please Note:

This role is subject to a satisfactory DBS, right to work and reference checks.

We reserve the right to close this this vacancy early once a suitable candidate has been found, so please submit your application as soon as possible.

Who Are We?

Owned by industry-leading auctioneer, RB Global, IAA annually processes tens of thousands of vehicles nationwide, serving an international buyer base in more than 170 countries including registered customers, insurers, dealerships, fleet lease and rental car companies as well as charitable organisations. Daily online auctions showcase salvage and non-salvage inventory, offering buyers a wide range of vehicles to choose from.

IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.

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