Director, Global Security Operations Center (Onsite - Acton, MA)

Company Overview

Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes, by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe.

We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it.

Position Overview

The Director of Global Security Operations Center (GSOC) is a critical leadership role within Insulet’s Global Security team. This leader will oversee the GSOC, ensuring 24/7 situational awareness, operational excellence, and rapid response capabilities across all regions. The role will integrate intelligence workflows into GSOC operations, enhance threat detection and incident management, and support other Global Security programs including Travel Security, Special Event Security, Crisis Management, and Executive Protection.

This is a unique opportunity to shape and scale a world-class GSOC capability for a company experiencing rapid global expansion. Success in this role means delivering real-time visibility, actionable insights, and seamless coordination to protect our people, assets, and mission.

Responsibilities

GSOC Oversight & Operational Excellence

• Lead and manage the Global Security Operations Center, ensuring 24/7 monitoring, incident response, and situational awareness.
• Develop and implement GSOC policies, procedures, and performance metrics to drive operational excellence.
• Ensure GSOC technologies and platforms are optimized for global coverage, scalability, and integration with other security systems.

Intelligence Integration & Threat Detection

• Integrate intelligence workflows into GSOC operations to enhance threat detection, risk analysis, and global coordination.
• Collaborate with the Director of Global Intelligence to ensure timely dissemination of actionable intelligence.
• Monitor global events and emerging threats, providing real-time alerts and strategic recommendations to stakeholders.

Incident Management & Crisis Support

• Oversee incident response protocols and ensure timely escalation and resolution of security events.
• Support crisis management efforts by providing situational updates, coordinating response actions, and maintaining communication channels.
• Conduct post-incident reviews and implement lessons learned to improve GSOC capabilities.
• Program Support & Cross-Functional Collaboration
• Oversee incident response protocols and ensure timely escalation and resolution of security events.
• Support crisis management efforts by providing situational updates, coordinating response actions, and maintaining communication channels.
• Conduct post-incident reviews and implement lessons learned to improve GSOC capabilities.
• Program Support & Cross-Functional Collaboration
• Support other Global Security programs including Travel Security, Special Event Security, Executive Protection, and visitor/executive travel coordination.
• Partner with internal stakeholders including HR, Legal, IT, Facilities, and Risk Management to ensure alignment and support.
• Maintain strong relationships with external partners including law enforcement and emergency services.
• Manage vendor relationships and expand options to supplement the Global Security Operations Center

Culture & Communication

• Promote a security-conscious culture through proactive communication, training, and engagement.
• Provide regular briefings and updates to leadership on GSOC performance, threat landscape, and emerging risks.

Required Skills and Competencies

• Proven experience leading GSOC operations in a global, high-growth environment.
• Strong understanding of security technologies, incident management platforms, and intelligence tools.
• Demonstrated ability to manage teams, drive operational excellence, and respond effectively under pressure.
• Skilled in cross-functional collaboration and stakeholder engagement.
• Excellent communication, analytical, and decision-making skills.
• Ability to operate independently while coordinating with global partners and stakeholders.

Education And Experience

• Bachelor’s degree plus 12 years of relevant law enforcement, public sector, private sector, or corporate experience with at least three years of program management experience.
• Experience managing 24/7 operations centers and leading incident response teams.
• Professional security certifications (e.g., CPP, PSP, CISSP) are strongly preferred.
• The position is based in Acton, MA with global responsibilities.
• Some travel may be required to support global operations and team development.
•  NOTE: This position requires on-site working (requires on-site office/plant/lab work).
• Experience managing 24/7 operations centers and leading incident response teams.
• Professional security certifications (e.g., CPP, PSP, CISSP) are strongly preferred.
• The position is based in Acton, MA with global responsibilities.
• Some travel may be required to support global operations and team development.
•  NOTE: This position requires on-site working (requires on-site office/plant/lab work).

Additional Information

Additional Information:

The US base salary range for this full-time position is $162,200.00 - $243,350.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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