Key Account Manager (DACH)

Are you passionate about partnering with enterprise customers and building lasting relationships within the dynamic e-commerce industry? Excited to join a fast-growing team of dedicated professionals? If so, Parcel Perform is the perfect place for you!

We’re seeking ambitious, driven individuals who thrive on staying at the forefront of technology, innovating to drive growth, and advancing our company to new heights.

Join us as a Key Account Manager for the Europe market! In this role, you will play a pivotal role in driving Parcel Perform’s business growth by cultivating strong customer relationships, and contributing to our strategic expansion across the region, focusing on DACH.

What You’Ll Do

• Develop Strategic Relationships: Build trusted, value-based relationships with existing enterprise customers in weekly operations and strategic business review meetings.
• Strategic Account Portfolio Management: Oversee a portfolio of strategic customers, project manage all initiatives and foster long-term relationships to support both client success and business growth.
• Influence Key Stakeholders: Engage and influence cross-functional decision-makers across multiple geographies to drive consensus and achieve shared objectives.
• Drive commercial excellence: You are the key counterpart to drive contract renewals and identify and manage all up and cross-selling initiatives while leading all negotiations.
• Product Expertise: Maintain a deep understanding of Parcel Perform’s product and solutions to align relevant features with customers' specific business needs.
• Cross-Functional Collaboration: Work closely with our customer success, customer solutions, sales and product teams to ensure customers receive exceptional service and solutions that meet their needs.

What You’Ll Need To Succeed

• University Degree or work experience equivalent.
• Minimum 3–5 years sales or key account management experience in SaaS or software.
• Deep understanding, experience, and knowledge of cloud-based digital platforms, ideally in the logistics or e-commerce industry.
• Proven ability to influence C-level executives and build trust-based relationships throughout the sales process with customers.
• Strong business acumen and ability to analyze data and customer situations with sound business insight.
• Excellent proficiency in German and in English, both spoken and written.
• Creative thinker with strong problem-solving abilities, capable of working independently and collaboratively in an international work environment.
• You bring a “can-do” attitude, motivate peers, and are eager to learn. Comfortable working both independently and within a team.
• Skilled in crafting and executing account plans and tailored sales strategies.
• Familiarity with value-driven sales methodologies and negotiating principles.

WHAT YOU WILL RECEIVE IN RETURN!

• The opportunity to work in a fast-growing, exciting and innovative business that will revolutionize the e-commerce logistics industry. You will be the needle of success on the growth of a global product that will become a key platform behind successful e-commerce logistics operations worldwide.
• The ability to continuously learn and develop in an international team environment with you being a critical driver of our event initiatives. You will work closely within the Sales team and cross-functionally with other departments.
• An environment where everybody focuses on continuous growth. We work with you on your strengths and weaknesses to further your own personal development.
• Attractive benefits for our employees in Germany include hybrid working mode, access to co-working space in Berlin Mitte, flexible leave policy, employee stock options scheme, uncapped commission scheme, company pension scheme, supplementary private health insurance, quarterly team meet-ups, choice of Apple Macbook or Lenovo Laptop, and many more!

About Us

Built on the industry's most comprehensive e-commerce logistics data, Parcel Perform is the leading AI-powered Delivery Experience Platform, centered around AI Decision Intelligence.

The company provides businesses with essential AI tools—including Proactive Data Monitoring, Daily AI Insight Summaries, Targeted Recommendations, Performance Alerts, Out-of-the-box Business Intelligence, and the AI Navigator—to optimize operations, personalize the customer journey, and transform e-commerce logistics into a key driver of customer satisfaction and loyalty.

With its AI-first approach, Parcel Perform enables businesses worldwide to ensure their delivery experience meets the highest standards, master proactive control, and lead by becoming the preferred choice for consumers in an AI-driven world.

Get started at www.parcelperform.com.