Field Service Engineer

Description

• What we are looking for
• Position: Field Service Engineer
• Location: Chitose, Hokkaido Japan. Open for Global Talents (JLPT N1)
• Duration: Permanent
• Interview Process: 3 rounds - final will be with the Country Manager

The Field Service Engineer will play a pivotal role in delivering top-notch technical support and insights within Nova’s cutting-edge semiconductor manufacturing operations. At Nova, we leverage advanced physics, mathematics, algorithms, and both software and hardware expertise to push the boundaries of semiconductor technology.

In this position, you'll join a dynamic team of innovators who view challenges as opportunities and collaborate across disciplines to uncover solutions at the atomic level. Your contributions will be critical in providing our customers and partners with essential data for decision-making, ultimately driving technological advancements and redefining the future.

Role Responsibilities

What you will be doing

You will be joining “Service Team “

• We contribute the support and provide unique customer value around in Japan Service Team.
• We take everyone is important partner and respect each other’s’ opinion.
• You can learn the advance technical skills and collaborate with leading customers across the globe.
• Teamwork is ours’ spirit; we are the team to make impossible to possible.
• Come as you are, do what you love and grow with team.

What will you do as “Field Service Engineer”?

• Provide project handling and customer support, including modifying, troubleshooting, diagnosing, installing, customer training, and repairing NOVA systems.
• Act as the primary liaison between NOVA Japan and customers, overseeing system performance, data collection, reporting, and customer satisfaction.
• Quantify system performance using statistical techniques, ensuring system-to-system matching.
• Coordinate all service activities with customers to maximize system uptime.

Requirements

Requirements

• Education: Bachelor's or Master's in Mechanical Engineering or relevant field.
• Experience: 2+ years in testing and troubleshooting semiconductor wafer metrology systems preferred.
• Knowledge: Understanding of semiconductor tech; vacuum chamber experience a plus.
• Flexibility: Willingness to work shifts and provide overseas support.
• Language: Proficient in English and Japanese (JLPT N1), both written and verbal.

That special something you bring in

• Continuous Learning: Never stop growing.
• Open-Minded Collaboration: Communicate well, work effectively in teams.
• Resilience under Pressure: Thrive in high-pressure situations.
• Customer-Centric Focus: Prioritize excellent customer service.
• Autonomy and Interpersonal Skills: Work independently yet excel in interactions.

Get to know us better

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at talent@novami.com