Technical Account Manager

Description

Our growing Customer Success team is looking for a talented, passionate and diligent Technical Account Manager to join our great and growing Costumer Success team. A person who enjoys working closely with customers (external & internal) and a motivated individual with strong technical skills.

Requirements:

• Enterprise customer experience and technical depth are a MUST!
• High proficiency in networking protocols and on-premise environment
• At least 3 years of relevant customer-facing technical work experience, preferably in the cybersecurity field
• Strong technical background and problem-solving skills
• Project management skills, with the ability to interact with customer teams at various levels of technical and non-technical depth.
• Exceptional communication and interpersonal skills
• Proactive and self-motivated, with the ability to work independently.
• Ability to widely understand and balance the business needs, technical abilities and customers' satisfaction.
• Willingness to travel as needed to support customer engagements in EMEA (up to once a month).

A great plus but not must:

• Experience in Cyber Security domains
• Bachelor's degree in a relevant field (computer science, information technology, etc.)
• Experience working with Cloud platforms

Responsibilities:

• Act as focal point Customer Success for key costumers
• Prepare and manage a CS on-boarding plan, monitor progress and provide periodically reviews.
• Manage support escalations with customers and reduce escalation rate by answering 20-30% of tickets.
• Provide timely recommendations and proactive assistance to achieve customer outcomes
• Advocate for customers during high-severity cases, fostering long-term partnerships
• Collaborate with Engineering and Product teams to address customer needs and drive improvements while protecting Company’s assets.
• Explore technical specifications related to the product within the customer's environments.

Requirements

None