Senior Technical Support Engineer - Enterprise

Description

Location: Navi Mumbai - please note this position requires attending Navi Mumbai's office 3 days a week

Who We Are:

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Enterprise customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.    

What We’Re Looking For:

A Senior Technical Support Engineer to remotely support our Enterprise clients - this is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing solutions for Enterprise & Tier1 global telco Customers. Minimum 5 years’ experience to 10 years’ Experience.

What You’Ll Do:

• Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
• Provide excellent, dedicated, and proactive support service
• Perform deep problem investigation into system logs and behavior
• Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
• Work with higher tier support teams and travel to customer sites according to need
• Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success

Requirements

What You Should Have:

• Strong knowledge of Linux system operation & Troubleshooting
• Excellent troubleshooting techniques to analyze and validate issues
• Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations
• Working knowledge of Virtualization and cloud-based platforms and Hypervisors like KVM and Vmware Vcenter or similar
• Working knowledge of Radius AAA, DHCP, LDAP, understanding protocol flow and troubleshooting
• Experienced in customer care working with CRM systems
• Graduate/Diploma in Computer Science/Electrical/Electronic Engineering

Advantages:

• Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
• Strong knowledge of Linux system administration and operation (CentOS\RedHat preferred).
• Experience with Virtualization and cloud-based platforms and Hypervisors like KVM and Vmware Vcenter or Similar
• Experience working enterprise customers directly or via partner
• Extensive experience managing and resolving complex challenges in front of large-scale customers.
• Understanding of VAPT, Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security 

If you are interested in applying to this role at Allot, please share with us your resume in English. Thanks!