Clinical Liaison, Home Health and Hospice, 40hrs, Days

Are You An Internal Caregiver, Student, Or Contingent Worker/Agency Worker At Umass Memorial Health? Click Here To Apply Through Your Workday Account.

Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8-430

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

24100 - 4335 Hospice Home Care Marketing

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is A Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position provides certified home health and hospice care coordination and discharge planning for patients referred by the hospital’s case managers to support the delivery of effective and efficient home health and hospice care. Collaborates with members of the health care team to identify appropriate utilization of resources and to ensure maximum reimbursement. Serves as a liaison with patients and the health care team to ensure a smooth transition from hospital to home health and/or hospice care. Maintains knowledge of current laws and regulations of federal, state, and regulatory bodies relative to home health and hospice and works within those constraints to maintain actions within the agency’s and company’s compliance programs.

I. Major Responsibilities:
1. Provides initial introduction to the patient/family, explains the Care Transitions Programs, and provides patient with contact information.
2. Completes initial screening of all referred patients utilizing specific criteria to identify certified home health and/or hospice needs at time of discharge.
3. Utilizes a combination of clinical information, screening criteria, and third-party information to evaluate patients for appropriateness of admission type and setting.
4. Collaborates with third party payers to ensure appropriate reimbursement for home care/hospice.
5. Identifies potential barriers to discharge or transfer based on established criteria.  Communicates potential barriers to the care team to spearhead resolution of any issues. Reports issues and system barriers to efficient and effective discharge planning to leadership.
6. Consults with medical staff as needed to facilitate accurate documentation and ensures appropriate documentation is obtained from the patient’s physician prior to discharge.  Documents in the patient’s record according to department policies and procedures.
7. Identifies cases that fail to meet established criteria and promptly reviews with the assigned case manager and physician to resolve the issue.  Elevates complex cases to leadership and/or the physician as appropriate.
8. Facilitates a patient-specific, safe discharge plan to a home health or hospice program.
9. Contacts patients after discharge to ensure compliance with and understanding of the discharge plan.
10. Visits and establishes effective business relationships with physicians, discharge planners, and other referral services.
11. Delivers and participates in health educational services provided to staff, physicians, and patients.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Ii. Position Qualifications:

License/Certification/Education:
Required:
1. Completion of an accredited Licensed Practical Nurse Program.

2. Current licensure as a Licensed Practical Nurse in the Commonwealth of Massachusetts. 

Preferred:
1. N/A

Experience/Skills:
Required:
1. Minimum five (5) years as a Clinical Liaison or similar role, predominantly in hospice and certified home health.
2. Ability to build and maintain effective relationships with potential referral resources.
3. Strong verbal and written communication skills.  

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

• Frequently:
• Sitting, standing, walking, balancing, bending, kneeling, reaching, grasping, working outdoors and indoors, temperature extremes, high stress level, color vision
• Precise motor skills, hearing, vision
• Lifting, pulling, pushing 0-100+ pounds
• Occasionally:
• Pushing, pulling, twisting, climbing, crawling, repetitive movements, heights
• Carrying 20-50 pounds

Never:

- Carrying 50-100+ pounds
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.