IT Help Desk Technician (On-Site)-Information Technology-Full Time
Pinehurst, LLC.com
Office
Pinehurst, NC, US
Full Time
CULTURE:
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.
SUMMARY:
The primary responsibility of the Help Desk Technician is to provide initial technical assistance regarding application, hardware, network and user issues. The Technician will triage issues through relevant questions, knowledge and support tools to provide resolution or escalation. Support will primarily be provided via the ticketing system or over telephone. A qualified Technician is excited and driven to assist users, guests and members, and has effective communication skills (written and verbal) and basic technical knowledge. The position is a four-day, 40-hour work week rotating through day (7:00 AM – 5:30 PM), evening (1:00 PM – 11:30 PM) and weekend (8:00 AM – 6:30 PM) shifts. The position is on-site and may require driving to business locations.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED), and a minimum of 1-year related experience in technical or customer service; or an equivalent combination of education and experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Serve as the first point of contact for users, guests and members seeking technical assistance over the phone or email.
· Perform remote and in-person troubleshooting through diagnostic techniques, relevant questions and problem-solving steps.
· Deploy/Repair computer hardware and remotely install/update software.
· Create new users and assist with first-time sign in.
· Enter helpdesk tickets into the system, record resolutions and provide responses in a timely manner.
· Identify situations where ticket escalation is necessary.
· Follow up and update users on ticket status and information.
· Identify and suggest possible improvements to procedures.
· Other duties as assigned by management
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, kneel, crouch, or crawl. Use of the hands to handle and manipulate objects like screws, bolts, and computer peripherals. The employees must occasionally lift and move up to 50 lbs. Specific vision abilities required by this job include close and distant vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and dusty/construction environments. The noise level in the work environment is usually moderate.
Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.
SUMMARY:
The primary responsibility of the Help Desk Technician is to provide initial technical assistance regarding application, hardware, network and user issues. The Technician will triage issues through relevant questions, knowledge and support tools to provide resolution or escalation. Support will primarily be provided via the ticketing system or over telephone. A qualified Technician is excited and driven to assist users, guests and members, and has effective communication skills (written and verbal) and basic technical knowledge. The position is a four-day, 40-hour work week rotating through day (7:00 AM – 5:30 PM), evening (1:00 PM – 11:30 PM) and weekend (8:00 AM – 6:30 PM) shifts. The position is on-site and may require driving to business locations.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED), and a minimum of 1-year related experience in technical or customer service; or an equivalent combination of education and experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Serve as the first point of contact for users, guests and members seeking technical assistance over the phone or email.
· Perform remote and in-person troubleshooting through diagnostic techniques, relevant questions and problem-solving steps.
· Deploy/Repair computer hardware and remotely install/update software.
· Create new users and assist with first-time sign in.
· Enter helpdesk tickets into the system, record resolutions and provide responses in a timely manner.
· Identify situations where ticket escalation is necessary.
· Follow up and update users on ticket status and information.
· Identify and suggest possible improvements to procedures.
· Other duties as assigned by management
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, kneel, crouch, or crawl. Use of the hands to handle and manipulate objects like screws, bolts, and computer peripherals. The employees must occasionally lift and move up to 50 lbs. Specific vision abilities required by this job include close and distant vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and dusty/construction environments. The noise level in the work environment is usually moderate.
Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.
IT Help Desk Technician (On-Site)-Information Technology-Full Time
Office
Pinehurst, NC, US
Full Time
October 9, 2025