Inbound Sales Supervisor

Abwaab | Inbound Sales Supervisor  

Role Overview:

We are looking for a candidate seeking an exciting and challenging opportunity to grow with a hyper-growth EdTech company. The ideal person will have exceptional communication and interpersonal skills.

Responsibilities:

• Oversee the daily operations of the telesales team and ensure adherence to sales plans and operational guidelines.
• Monitor the implementation of approved sales strategies and ensure performance targets are met.
• Track key performance indicators (KPIs) and prepare regular reports for management, highlighting challenges and opportunities.
• Train and guide new and existing team members to enhance their sales skills and ensure service quality.
• Motivate the team and maintain a positive work environment that fosters collaboration and results.
• Coordinate with departments such as Marketing and Operations to align daily efforts with overall business objectives.
• Contribute to improving sales techniques and participate in the development of sales scripts in collaboration with the relevant departments.
• Handle daily operational issues and ensure they are resolved efficiently to maintain smooth workflow.

Requirements And Skills:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 2 years of experience in telesales, including at least 1 year in a supervisory role.
• Strong leadership and communication skills with the ability to motivate the team and drive results.
• Attention to detail and the ability to analyze performance reports regularly.
• Proficiency in CRM systems and sales tools.
• Excellent organizational and time management skills.
• Flexibility and the ability to adapt to a fast-paced and dynamic work environment.