SLOT HOST

Caesars Entertainment Position Description

Position: Slot Host                                                                Grade: H09

Department: Slots                                                                 Date: Jan 01, 2011

Summary Of Job Description

The Slot Host has four primary functions: 

1. Develop customer relationships by providing outstanding service that exceeds our guests’ expectations.
2. Provide guest support services that are essential to continuous slot play.
3. Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: dispatcher, high limit slot host, and the RSVIP reservation system.
4. Must be able to pass bi-annual slot certification testing

Essential Job Functions

1. Player Satisfaction/Guest Service

2. Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty.
3. Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness.
4. Displays attentive, upbeat and enthusiastic behavior during each and every “Moment of Truth” interaction.
5. Clearly communicates functionality and location of machines on the slot floor.
6. During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards.
7. Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately.
8. Markets products and services, including the cross property experience, Total Rewards, events and amenities.

9. Technical Proficiency

10. Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs.
11. Adheres to Nevada Gaming Control Board regulations, Harrah’s and slot department policies in an ethical manner. Examples include completing MTL’s, CTR’s and W2G’s.
12. Maintains monetary and paperwork accuracy within department standards.
13. Accurately completes jackpot paperwork and payouts.
14. Competently manages the role(s) of slot dispatch and/or high limit slot host.

15. Teamwork & Values

16. Participates daily in high-energy, team building “Buzz” sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores.
17. Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms – is part of the solution and not the problem.
18. Develops and fosters unity both inside and outside the department to improve operations and customer service.

Essential Qualifications

Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. 

Education:       High School Diploma or equivalent preferred.

Experience:

1. Literate, fluent, and easily understood in English
2. Strong interpersonal and guest service skills
3. Ability to interact with tact and discretion
4. Able to handle numerous monetary transactions with a high degree of accuracy
5. Ability to lift and carry 30 pounds
6. Ability to move about casino floor quickly to provide fast, prompt guest service
7. Basic data entry/computer skills to enter information to computerized forms
8. Ability to monitor/respond to visual and audio cues
9. Must be able to take direction

This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive.  Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests.

Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.