Solutions Architect /Sr. Solutions Manager (SaaS)

Job Title: Solutions Architect /Sr. Solutions Manager (SaaS)
Work Hours: European Time Zones

About Locus

Locus is a cutting-edge AI-driven SaaS platform revolutionizing supply chain and final mile logistics. Our suite of solutions—including Locus Transit Mid Mile, AI Agents, and Final Mile Optimization—helps enterprises streamline operations, reduce costs, and improve customer experience. We work with Fortune 500 companies across industries such as e-commerce, retail, and logistics.

Role Overview

Locus is seeking a Solutions Architect / Senior Solutions Manager with extensive experience managing European enterprise accounts and working within European time zones. In this role, you will be responsible for designing and implementing Locus’s AI-driven logistics solutions across large-scale enterprises. You will serve as a strategic liaison between customers and internal teams, ensuring the technical alignment of solutions with business needs and facilitating seamless project execution and value realization.

Key Responsibilities

• Solution Design:

• Understand the client’s business and use case, devising solutions using the existing product portfolio.
• Identify new, challenging problem statements for the client that can be solved using core Locus IP.
• Recognize new use cases and workflows with critical problems where Locus can help unlock value.
• Map solutions to existing platforms while referencing workflows for logistics platforms and integrations.
• Propose and implement acceptable updates to the system to meet client requirements.
• Ensure security and data protection by design.

• Project Management:

• Ensure efficient delivery of the solution.
• Manage all stakeholders from various teams and different verticals.
• Ensure contract terms and conditions are met.
• Address customer issues with speed and efficiency.
• Independently lead workstreams, mentor others, and manage stakeholders across functions.
• Utilize BPMN for workflow management.
• Apply experience with multi-tenant/globalization patterns and feature flags.

• Engagement Growth:

• Foster positive relationships with customers as their primary point of contact.
• Collaborate with sales teams to generate new business.
• Understand the client’s business and use case, devising solutions using the existing product portfolio.
• Identify new, challenging problem statements for the client that can be solved using core Locus IP.
• Recognize new use cases and workflows with critical problems where Locus can help unlock value.
• Map solutions to existing platforms while referencing workflows for logistics platforms and integrations.
• Propose and implement acceptable updates to the system to meet client requirements.
• Ensure security and data protection by design.
• Ensure efficient delivery of the solution.
• Manage all stakeholders from various teams and different verticals.
• Ensure contract terms and conditions are met.
• Address customer issues with speed and efficiency.
• Independently lead workstreams, mentor others, and manage stakeholders across functions.
• Utilize BPMN for workflow management.
• Apply experience with multi-tenant/globalization patterns and feature flags.
• Foster positive relationships with customers as their primary point of contact.
• Collaborate with sales teams to generate new business.

Qualifications

• Problem-solving and analytical aptitude.
• Prior experience in handling pre-sales engagement and extensive client interactions.
• Proficient in G-Suite And/Or Microsoft Suite
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.

• Sharp Business Acumen.

• Engineering or Management degree.
• Experience in a supply chain background is preferred.
• Understanding of APIs is a plus.
• ITIL Foundation certification is preferred for operations-facing roles.

• Customer-Oriented Approach.

Why Join Locus?

• Work with a globally recognized AI-powered SaaS platform transforming the logistics space.
• Opportunity to drive high-impact enterprise programs with top-tier enterprise clients.
• Fast-paced, innovative environment with exposure to cutting-edge AI and automation.
• Competitive compensation, benefits, and growth opportunities.

If you're a strategic leader with experience managing enterprise SaaS programs and a passion for AI-powered logistics, we'd love to hear from you!