Representative Patient (Patient Advocacy) Full- Time/ Day Shift

Serves as a liaison between patient/family members, all hospital departments and administration. Responsible for embodying the value based standards and acting as the voice of the patient to identify, investigate and resolve complaints, issues, and grievances as expressed by patients and their loved ones while being cared for at St. Joseph's Health. This position follows required complaint and grievance procedures and documentation requirements. Interacts with all levels of the health system leadership to obtain necessary information to comply with the grievance policy and state requirements. Visible in the hospital by providing daily rounds, responding to leadership requests specific to patient requests, if called upon, and assisting in resolution of complaints or concerns in a timely and effective manner. Maintains excellent communication skills and adheres to the hospital's policies and procedures. Additional participation and support of programs and committees may be requested as applicable.

Work requires a High School diploma or equivalent; Associates degree preferred. Two to three years of previous work related experience, preferably in Healthcare and/or Customer Service. Successful completion of a 3 month on the job orientation; preferably with a certification in Patient Advocacy. Work requires the ability to interpret Hospital policies in situations requiring judgment and persuasion, develop and write instructional/training materials, develop management briefings, or perform other duties requiring a comparable level of communication skill. Proficiency in Microsoft Office required and knowledge of Grievance Software programs preferred.

St. Joseph’s Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization’s outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation’s “100 Best Places to Work in Health Care”.

Benefits Eligibility: (Full-time and Part-time Employees-over 20 hours a week)

• Competitive salary*
• Robust benefits with health, dental, Rx and vision plans
• 403b retirement plan options with company match**
• Health & Wellness*
• Non-Profit Health System – eligible for Federal Student Loan Forgiveness
• PTO, and paid holidays
• Tuition reimbursement
• Employee Assistance Program
• LTD : Long Term Disability
• Life Insurance Options
• Onsite Day care Program
• Available for Per Diem Employees and Part-time Employees working under 20 hours per week.
• 403b Company Match not applicable for Per Diem Employees and Part-time Employees working under 20 hours per week.

Pay transparency:  St. Joseph’s Health provides a salary range to comply with New Jersey Law.  The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc.” The salary range does not include incentives, differential pay or other forms of compensation.