Manager Corporate Ops–KYC.Corporate Operations-KYC

Overseeing daily operations, ensuring customer service excellence, managing staff, and maintaining compliance with regulations. 

Continuously identify & implement process, system and customer journey improvement opportunities, improving process efficiency, reducing TAT and improving CX. 

To ensure the bank is not exposed to financial, regulatory and reputational risk through ensuring we maintain dealing with the right customer profiles.

Liaise regularly applying a flexible working approach with stakeholders to ensure a smooth periodic and interim KYC update process, and resolving complex daily issues: Compliance, Business, IBG branches, operations teams, or other support teams that have any involvement in the relationship.

To support the implementation of policies and procedures that result from changes in Compliance directives or local laws and regulations and embedding such rules and regulations as part of the process.

Maintain ongoing awareness/current knowledge of all applicable internal/external compliance requirements and existing/emerging legal/statutory/regulatory environment – identifying any issues that could impact the bank.

Take initiative and play an active role to promote self-identification and appropriate reporting of issues across the division and provide support to business units in addressing irregularities and deficiencies.

Assist in responding to Compliance/Sanctions/AML related queries/investigations in a timely manner. 

Prepare regular reports for Management review (process irregularities, monthly statistics, productivity)

Operating Environment, Framework and Boundaries, Working Relationships

• Operates in complex environments that are characterized by diverse local and international regulations thus requiring multi-jurisdictional knowledge.
• In-depth familiarity with banking law and practices as well as MB policies and procedure and systems.
• To develop excellent working relationships with all stakeholders in multiple locations, Branch Management, Departmental Managers, other Officers without compromising on independence and professionalism.

Problem Solving

• Analytical thinking and educative judgment on regulations.
• Clear understanding of business transactions, initiatives and relationship requirements with close coordination with relationship team while maintaining focus on risk, regulations and control issues, and CX.
• Ability to understand issues and develop and implement control framework.

Decision Making Authority & Responsibility

• Contribute to the development of product, systems policies and procedures related to compliance and Sanctions at bank-wide level.
• Exercise control, review the performance and reporting / STR as the divisional compliance officer and in line with the policies/procedures and applicable regulations.
• Assess the level of compliance and understanding within the unit, provide guidance and recommend training requirements.
• Identify opportunities and implement ideas for improved controls, error reduction, and improved CX.
• Remain up to date with all compliance and regulatory changes and recommendations to ensure appropriate implementation.

Knowledge, Skills and Experience

• Graduate with 12+ years of banking experience.
• Good knowledge and understanding of local regulatory rules and legislation, and various international requirements.
• Strong interpersonal and communication skills. 
• Good presentation skills.
• Efficient and logical approach to problem solving.
• Specific and / or transferable knowledge / experience related to compliance / AML / Central Bank regulations.

The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.  We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.