Business Service Specialist II

Join Our Team as a Business Service Specialist!

Location: Rocky Mount, VA

Salary Range: $34,400 – $48,800 + incentive opportunities

From your very first day, you’ll be part of a dynamic, customer-focused team that’s passionate about making a difference in our members’ lives and supporting local communities. As a Business Service Specialist (BSS), you’ll be the welcoming face of our office, helping customers with their financial needs, supporting lending operations, and ensuring everything runs smoothly behind the scenes.

This role is perfect for someone who thrives in a fast-paced, people-centered environment and takes pride in delivering exceptional service every single day.

• What You’ll Do
•     Be the friendly first point of contact for customers, in person and by phone
•     Process daily payments, deposits, and loan transactions with accuracy and care
•     Create checks and wire disbursements for loan and account proceeds
•     Schedule loan closings and assist with customer inquiries
•     Keep customer information accurate and up to date
•     Support marketing and sales initiatives to help your branch grow
•     Step in to assist at other branches when needed, every day is a little different!

Why You’ll Love It Here
We offer a supportive, team-oriented environment where your contributions truly matter. You’ll have opportunities to grow your career, learn new skills, and be part of an organization that values integrity, service, and community.

• Required Qualifications 
•     High school diploma or equivalent.
•     Three plus years of work experience in lending, finance, or related
•     Exceptional customer service skills
•     Strong interpersonal skills
•     Skilled in applying sound judgment and decision-making
•     Knowledge of credit and accounting policies and procedures
•     Excellent oral and written communication skills
•     Superior attention to detail
•     Approach work with high standards and a positive attitude
•     Ability to travel to other offices to cover for others in the BSS role who are out of the office, and minimal travel for training

(FCV is an EEO/AA employer, including veterans and individuals with disabilities.) 

If you need a reasonable accommodation for any part of the employment process, please contact me by email at CNorthrop@FCVirginias.com and let me know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.