OAG - Child Support | Solutions Manager (Project Manager V) | 26-0070

Are you seeking to manage impactful IT projects that support cloud infrastructure and critical services for the children of Texas? Join the Engineering and Operations team within the Child Support IT Division at the Texas Office of the Attorney General as an IT Project Manager. In this senior-level role, you will lead complex, high-impact infrastructure initiatives – such as cloud migrations, architecture upgrades, and security enhancements – while coordinating across technical teams, stakeholders, and leadership.

At the OAG, we're not just looking for another project manager—we’re looking for a collaborative, detail-oriented leader who thrives in a dynamic environment. You’ll bring structure to complex initiatives, foster communication across teams, and help drive continuous improvement. Here, you won’t just manage projects; you’ll contribute to a mission-driven organization with real impact, while growing your own career through mentorship and professional development opportunities.

Your responsibilities:
•    Lead High-Impact Infrastructure Projects – Manage full project lifecycles for complex initiatives like cloud migrations, architecture upgrades, and security enhancements, ensuring alignment with scope, timelines, and regulatory standards.
•    Drive Cross-Functional Collaboration – Serve as the point of coordination between IT operations, technical teams, and program stakeholders, facilitating clear communication, efficient problem-solving, and continuous improvement.
•    Champion Risk and Change Management – Proactively identify and mitigate risks, lead change management efforts, and deliver actionable insights through metrics and reporting that keep stakeholders informed and engaged.

The OAG is committed to providing innovative, modern, and value-driven IT services to the agency. We believe that having talented people in the right place while effectively utilizing new tools and technologies enables us to empower the agency to best serve the people of Texas. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Project Leadership
•    Direct, develop and evaluate complex, enterprise-level IT infrastructure projects using current project management methodologies.
•    Develop project plans including strategy definition, resource allocation, timelines, milestones, and contingency planning.
•    Review and approve changes to project scope, timelines, and deliverables; oversee implementation of changes.
Infrastructure & Operations Focus
•    Lead infrastructure modernization efforts such as cloud identity integration, platform upgrades, automation, and security enhancements.
•    Ensure compliance with state and federal regulatory standards.
Team & Stakeholder Collaboration
•    Serve as the primary liaison between IT operations, technical teams, and program stakeholders.
•    Coordinate the work of project staff and cross-functional contributors to ensure alignment with project goals.
•    Facilitate project meetings, resolve challenges, and foster a culture of transparency, accountability, and continuous improvement.
•    Communicate project status, risks, and recommendations to executive leadership and cross-functional teams.
Project Risk & Change Management
•    Establish and implement comprehensive strategies for identifying, assessing, and mitigating project risks.
•    Lead project-level change management efforts to ensure successful adoption of new technologies, processes, or infrastructure.
•    Monitor project dependencies and proactively address issues that may impact scope, schedule, or quality.
Reporting and Metrics
•    Develop key performance indicators (KPIs) and present progress to stakeholders.
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agency’s approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

 

Education: Graduation from high school or equivalent
Experience: Minimum ten (10) years of experience working in project management, IT infrastructure, system integration, or related fields. Credit hours from an accredited college or university may substitute for the required experience on a year-for-year basis.
Experience with cloud identity, cloud infrastructure, and IT operations.
Proficiency with project tracking tools such as Jira or equivalent platforms.
Effective oral and written communication skills, including the ability to deliver clear, concise updates to technical and non-technical audiences.
Demonstrated ability in risk management, prioritization, decision-making, and managing budgets, timelines, and deliverables for complex IT projects
Proven ability to work effectively in a team-oriented, cross-functional environment.
Ability to work in person at a designated work location as needed and in compliance with the FLSA requirements.
Ability to arrange for personal transportation for business-related travel and willingness to travel (including overnight travel) up to 5% 
Ability to lift and relocate items up to 10 lbs.
PREFERRED QUALIFICATIONS
Project Management Professional (PMP), Scrum Master, or similar.
Experience managing infrastructure projects in a public sector or regulatory environment.
Familiarity with Texas Child Support technology systems and infrastructure.
Proven track record with IT modernization initiatives, including cloud adoption and infrastructure migrations.
Knowledge of cloud identity management solutions and best practices.
Experience working with Texas state government agencies, particularly in multi-agency collaborative environments.

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit.  A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at  https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER