Analyst-Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Strategy, Enablement and Control (GSEC), Colleague MIS & Analytics team is seeking an analyst to support the Conduct Risk MIS Team. The Conduct Risk MIS team leverages internal systems and capabilities to monitor sales misconduct and other conduct risk across the GSEC business.  This teams play a key role in establishing controls to promote safe and sound business practices across our global servicing sites and with ensuring adherence with internal policies and American Express’ Blue Box Values.  The team also monitors for colleague mistreatment from customers.

The analyst will have the responsibility of analyzing large data sets (structured or unstructured) and identifying outliers and exceptions. The programmer will then translate this knowledge into easy to follow-reports based on requirements set by our customers.

Key Responsibilities Include:

• Quickly understanding new business units, departments, and processes
• Quickly familiarizing self with table structures and data elements
• Querying IDN, Cornerstone, LUMI & other data sources utilizing SQL, HQL, and other languages
• Helping analyze queried data for trends and outliers
• Creating logic to systematically flag outliers and exceptions
• Creating reporting to display outliers and exceptions in a user-friendly format

Minimum Qualifications:

• Experience in utilizing SQL, HQL, LUMI and other programming languages
• Strong quantitative, data visualization, and reporting skills
• Ability to quickly learn and analyze new data sets, new processes, and new metrics
• Entrepreneurial, resourceful, and innovative, with the ability to look at new ways to solve old problems
• Strong attention to detail
• Self-starter with a strong affinity for driving change
• Demonstrated decision-making skill and ability
• Demonstrated thought leadership skills and ability to develop winning strategies
• Ability to maintain composure and work effectively under pressure and with changing or competing priorities

Preferred Qualifications:

• Experience working in Customer Engagement Network, Commercial Servicing Network, Fraud Servicing, Credit Servicing, or New Accounts
• Experience working in contact center environment, with knowledge of associated metrics and incentives
• Familiarity with call recording platforms (NICE, Connex, Nexidia, etc.) and associated data

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions