Research Specialist, Community Health Sciences

Introduction

Aga Khan University chartered in 1983 as Pakistan's first private international university, is committed to the provision of education, research, and health care of international standards relevant to Pakistan and the region. The affiliated Aga Khan University Hospital provides state-of-the-art clinical facilities and well-equipped diagnostic services. The University currently has teaching sites in Pakistan, East Africa, the United Kingdom, and Afghanistan, and is a major component of Aga Khan Development Network.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

The Department of Community Health Sciences (CHS) is the leading unit of its type in Pakistan, recognized regionally and internationally for the relevance, quality, and extent of its work in support of public health and the development of primary health care systems. It comprises of five major operational sections: Epidemiology & biostatistics, Health policy & management, Population & reproductive health, Environmental health & climate change, and non-communicable diseases & mental health.

• This is a grant-funded contractual position.

Responsibilities

You Will Be Responsible To:

• design and validate performance indicators to assess hotline effectiveness, user experience, and quality of information provided. Establish baseline, midline, and endline indicators for comparison between GenAI and human-staffed hotlines
• collect, clean, and analyze hotline utilization data, user satisfaction, and response accuracy using quantitative and qualitative methods
• provide regular reports to the PI, donors, and stakeholders. Draft manuscripts, policy briefs, and presentations to disseminate findings nationally and internationally
• train project staff on M&E tools, data collection, and reporting requirements. Coordinate with hotline operators, GenAI developers, and field teams
• train project staff on M&E tools, data collection, and reporting requirements. Coordinate with hotline operators, GenAI developers, and field teams.
• ensure M&E activities align with institutional, donor, and global standards.

Requirements

You Should Have:

• a Master’s Degree in relevant discipline (including public health, Epidemiology, Biostatistics, Social Sciences, Health Informatics, or related fields
• minimum 3–5 years of experience in monitoring, evaluation, or research roles in health projects
• strong expertise in both quantitative and qualitative methods, including survey design, data analysis (SPSS/Stata/R, NVivo) and interpretation
• demonstrated experience in digital health, AI-based interventions, or hotline/telehealth evaluations is an asset.