Associate, Center of Excellence in Woman & Child Health

• Associate, Center of Excellence in Woman & Child Health
• Entity: Aga Khan University

Location: Karachi

• Introduction to the Aga Khan University:

The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital is accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

This is a grant-funded contractual position.
 

Job Role / Responsibilities:

You Will Be Responsible To:

• Set up, configure, and maintain all ICT (hardware and software) resources within the department;
• serve as the first point of contact for ICT-related issues and provide prompt technical assistance to users;
• install, configure, and administer desktop and notebook systems, operating systems, and peripheral devices;
• provide one-on-one user training on Microsoft Office applications and operating systems;
• ensure all IT equipment assigned is maintained in good working condition and under safe custody;
• document technical procedures and maintain troubleshooting guides for common issues;
• manage and resolve reported incidents and escalate issues where necessary;
• set up and support ICT equipment for meetings, seminars, and departmental events;
• maintain and update asset and software license records accurately;
• coordinate with the Central ICT Team to ensure smooth system integration and support continuity;
• follow and implement SOP’s in line with ICT policies;
• make sure all handover and takeover of staff equipment is recorded and updated timely;
• conduct fixed asset verification every six months;
• perform preventive maintenance and ICT support visits at field sites;
• ensure smooth routine ICT operations within the department and timely resolution of issues. 

Eligibility Criteria / Requirements:

• Bachelor’s degree in Computer Science or an equivalent discipline;
• minimum of one to two years of relevant professional experience preferred;
• strong customer service orientation with excellent interpersonal and communication skills;
• in-depth knowledge and hands-on experience with Microsoft Operating Systems and Office Productivity Applications;
• proficiency in installation, maintenance, and troubleshooting of desktops, laptops, and peripheral devices (printers, scanners, etc.);
• ability to work independently with minimal supervision;
• willingness to travel to field sites across Pakistan;
• resilience and ability to work effectively under pressure.

Comprehensive employment reference checks will be conducted.