Mail & Distribution Service Manager - Malvern, PA

General Information

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City Malvern State/Province Pennsylvania Country United States Department DELIVERY_ACCOUNT_OPERATIONS Date Wednesday, October 8, 2025 Working time Full-time Ref# 20036526 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 37,680 Annual Base Salary Maximum 75,360 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:
The Mail & Distribution Service Manager is responsible for overseeing the day-to-day operations of advanced mail and package distribution functions at client sites. This role ensures the efficient execution of high-complexity tasks, including package receipt, package logging, package delivery, quality control, customer service, and accurate system reporting. The manager leads and supports a team of service associates, driving performance, workflow optimization, and service excellence.

Operations:

• Acts as the principal client contact, managing the relationship to ensure customer satisfaction  
• Directs and manages the daily operations 
• Establishes operational objectives and work plans, and delegates assignments to subordinate managers and associates 
• Develops systems and services that support Xerox Services and business unit needs; provides leadership and focus in the area of expertise  
• Responsible for achieving measurable results on time and on budget    
• Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives  
• Prepares related reports and audits current procedures to monitor the efficiency of operations  
• Ensures that business practices are performed in accordance with Xerox Services policy, procedure, and applicable federal, state, and local laws and regulations  

Account Management:

• Oversees and manages aspects of the client engagement in mail and distribution services
• Maintains and enhances existing client relationships and ensures customer satisfaction  
• Analyzes client’s needs and makes recommendations of additional product/services offered by Xerox Services   
• Analyzes workflow and assignments to ensure efficient and cost-effective operations; develops/implements process and service improvements as needed  
• Provides regular updates to senior management regarding client issues, budgets, etc.  

Skills And Qualifications:

• Strong experience in service delivery, strong people management experience, projects, and client interaction experience 
• Demonstrated ability to work collaboratively in a matrix management environment having designed and implemented significant productivity as well as customer satisfaction improvements 
• Experienced in integrating customer and operational requirements into supplier relationships, including delivery partnerships
• Driver’s License

What We Offer:

• Competitive hourly compensation with overtime potential
• Comprehensive benefits from day one (medical, dental, vision, life insurance)
• 401(k) with company match
• Paid time off, holidays, and personal days
• A culture that prioritizes flexibility, safety, and work-life balance

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