Client Service Associate I
JPMorgan Chase & Co..com
Office
Charlotte, NC, United States
Full Time
Join our Operations team in Charlotte as an Associate I, where you’ll lead, coach, and inspire a diverse team to achieve results. Make an impact by resolving complex issues, driving process improvements, and fostering a customer-focused culture. As a team leader, you’ll help shape strategic goals and ensure compliance with regulatory standards.
As an Associate I in Operations, you will:
- Lead and develop a high-performing team
- Manage performance and drive inclusion initiatives
- Resolve complex employee and customer issues
- Recommend process enhancements and ensure compliance
Job Responsibilities
- Lead by example, coaching team members to achieve results
- Manage performance through feedback, development planning, and reviews
- Select, retain, and develop talent for a diverse, high-performing team
- Support inclusion and diversity strategies
- Resolve complex employee and customer inquiries with urgency
- Operate efficiently to meet deadlines and deliver high-quality service
- Communicate effectively with stakeholders to influence decisions
- Delegate tasks, prioritize workloads, and resolve conflicts
- Recommend and implement service and system enhancements
- Participate in goal setting and strategic planning
- Execute control initiatives and make policy-based decisions
- Analyze and interpret data to drive continuous improvement
Required qualifications, capabilities, and skills
- Minimum 2 years of management experience, preferably in Operations
- Strong verbal and written communication skills
- Proven problem-solving and conflict resolution abilities
- Demonstrated analytical capability and data interpretation skills
- Expert proficiency with Windows OS and Microsoft Office
- Ability to operate in a phone-based customer interaction environment
- Commitment to regulatory and departmental compliance
Preferred qualifications, capabilities, and skills
- Bachelor’s degree
- Experience with process or system enhancements
- Exposure to performance management and inclusion initiatives
- Advanced proficiency with data analysis tools and reporting
- Track record of delivering high-quality customer experiences
- Strong strategic planning and organizational skills; adaptable and proactive
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Client Service Associate I
Office
Charlotte, NC, United States
Full Time
October 8, 2025