Director Infrastructure Operations – Hosting & Private Cloud Technologies

General Information

Career area Technology Work Location(s) 500 Woodward Avenue, MI, 601 S. Tryon Street, NC Remote? No Ref # 20890 Posted Date 10-08-25 Working time Full time

Ally And Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

Ally is seeking a visionary and results-driven Infrastructure Operations Leader to oversee the day-to-day operations of our Hosting Infrastructure and lead the transition to our next-generation Private Cloud. This role is critical to ensuring the reliability, security, and scalability of our enterprise platforms, including Unix, Windows, Red Hat OSV, Hyper-V, running on Cisco UCS hardware, and utilizing EMC, Pure Storage, and Dell infrastructure.

You will lead a hybrid team composed of onshore Ally leads and Cognizant-managed services, driving operational excellence across ITSM disciplines, infrastructure lifecycle management, and proactive risk mitigation. This role demands a strategic planner who can organize resources, anticipate challenges, and drive continuous improvement.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

As the Infrastructure Operations Leader, you will be expected to:

• Lead and manage hosting infrastructure operations across legacy and emerging platforms.
• Support the buildout and transition to Ally’s new Private Cloud, including technologies like Nutanix, Dell, and Infrastructure as Code (IaC).
• Own and mature ITSM processes including Incident, Problem, Change, and Service Request Management using ServiceNow.
• Drive risk and compliance initiatives including EOL tracking, vulnerability remediation, patching, and CMDB accuracy (via ServiceNow CMDB).
• Maintain asset inventory and lifecycle tracking across infrastructure components.
• Coordinate and govern change and maintenance windows with precision and minimal disruption.
• Ensure SLA adherence and operational KPIs across managed services and internal teams.
• Lead a team of domain experts across Unix, Storage, Virtualization, and Hardware operations.
• Collaborate cross-functionally with internal stakeholders, audit teams, and vendor partners to ensure seamless service delivery and regulatory compliance.
• Shift the team mindset from reactive support to proactive planning and problem prevention.
• Develop and execute strategic roadmaps for operational maturity and infrastructure modernization.

The Skills You Bring

To thrive in this role, you should bring:

• 10+ years of infrastructure operations leadership experience, preferably in a hybrid enterprise environment.
• Deep expertise in Unix, Windows, Red Hat OSV, Hyper-V, and Cisco UCS platforms.
• Strong understanding of enterprise storage systems (EMC, Pure) and Dell infrastructure.
• Experience with Private Cloud technologies such as Nutanix, Dell, and IaC frameworks.
• Hands-on experience with ITSM frameworks (e.g., ITIL) and tools like ServiceNow.
• Familiarity with risk and compliance practices, including patching, EOL, and vulnerability management.
• Experience managing CMDBs and asset inventories in complex environments using ServiceNow CMDB.
• Proven ability to lead cross-functional teams, including vendor-managed services.
• Exceptional organizational and planning skills—able to align teams, resources, and timelines effectively.
• A proactive mindset with a passion for continuous improvement and problem prevention.
• Experience in financial services or other regulated industries, with a strong understanding of regulatory and audit requirements.

#LI-Hybrid

How We'Ll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $135000 - $235000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.  Incentive Compensation: This position is eligible to participate in our annual incentive plan.