Operations Manager

BruntWork.com

Hybrid

Remote

Full Time

This is a remote position.

About the Role
We’re looking for a Operations Manager — someone with broad business acumen, strong financial understanding, and hands-on operational expertise — to work closely with the business owner to bring structure, systems, and strategic foresight into the company.
This is not a status quo role. We need someone who can take critical tasks off the owner’s plate, create reliable systems, and pre-empt issues before they happen. If you thrive in fast-moving environments, love building efficient processes, and want to make a real impact in a growing brand, this role is for you.

Work Schedule:

Mondays to Fridays - 9:00 AM - 6:00 PM Victoria time, with one hour daily unpaid break in between the hours

Key Responsibilities
1. Operational Management

Oversee day-to-day business operations to ensure smooth workflows across departments.
Implement principles, processes, and systems to improve business efficiency and scalability.
Act as the owner’s right hand in decision-making and operational execution.

2. Team & Customer Service Oversight

Manage and support the customer service team to ensure excellent customer experiences.
Monitor performance and continuously improve response times, quality, and service standards.

3. Warehouse & Inventory Management

Manage relationships with our G3PL warehouse partner to ensure accuracy, timeliness, and cost-effectiveness.
Oversee inventory control, WMS software usage, and stock movement accuracy.
Ensure stock integrity, reporting, and replenishment are well managed.

4. Freight & Logistics

Lead freight and logistics planning, including domestic and international shipping.
Review freight and warehouse costs regularly to ensure efficiency and cost control.
Negotiate and liaise with logistics providers to maintain optimal service levels.

5. Financial Oversight

Conduct regular cost reviews and support budgeting, forecasting, and cash flow planning.
Contribute financial insights to support strategic decision-making.
Leverage accounting or finance expertise to enhance business performance tracking.

6. Compliance & Reporting

Oversee social and environmental compliance reporting to meet sustainability goals.
Ensure compliance requirements are met consistently and reported accurately.

7. Strategic Thinking & Continuous Improvement

Identify potential challenges before they arise and propose proactive solutions.
Build and refine business processes that drive consistent, reliable outcomes.
Work with leadership to scale operations in alignment with business growth.

Qualifications & Experience

Bachelor’s degree in Business Administration, Accounting, Finance, or related field (Accounting background preferred).
Minimum 5+ years of operations or business management experience, ideally in retail, eCommerce, or logistics-heavy industries.
Proven experience managing cross-functional teams and implementing systems in small to mid-sized businesses.
Strong understanding of financial management, logistics, and warehouse operations.
Excellent communication, leadership, and problem-solving skills.
Tech-savvy, with proficiency in inventory/WMS systems and general business tools.

Who You Are

A strategic doer — you think ahead and execute with precision.
Comfortable working closely with founders in lean environments.
Thrive on bringing order to chaos and turning ideas into structured, repeatable processes.
Financially literate and confident making cost-related decisions.
Passionate about sustainability and ethical business practices.
Not afraid to get your hands dirty while also steering the big picture.

Independent Contractor Perks

HMO Coverage in eligible locations
Permanent work from home
Immediate hiring

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