Customer Service Representative | Retail Banking SBU | October 2025

Embark on a journey within Retail Banking SBU to be part of its endeavor to deliver seamless customer experience and maintain our In Branch Service standards.

For us, customer service entails much more than your usual front-line service employees. Positioned as the ambassadors of the products and services of the Bank, you will be part of the team representing MCB in the limelight where the focus is geared towards the satisfaction of our customers.

 We are on the lookout for:

Job vacancy: Customer Service Representative 

Your responsibility will be to provide information and assistance to customers and proactively cross sell appropriate products and services in view of enhancing the customer experience while abiding by established processes and regulatory guidelines.

In this role you will,        

• Provide high quality and timely service to customers;
• Provide advice on available channels to meet the customers’ needs;
• Adhere to the complaints handling process;
• Proactively propose appropriate products & services on a needs basis and refer to appropriate segment to enhance the customer experience and optimise sales leads.

To succeed, you will be required to demonstrate the following competencies:

• Building strong customer relationships and delivering customer-centric solutions;
• Planning and prioritizing work to meet commitments aligned with organizational goals;
• Holding self and others accountable to meet commitments;
• Handling conflict situations effectively, with a minimum of noise.

We are looking for candidates who have a minimum of:

Either

• A Diploma in Finance, Banking, Accounting, Management or any relevant field;
• At least 2 years’ of working experience in a customer facing role, attending to customer queries and having a good understanding of the bank’s products and services within the Banking or Financial institutions; 

Or

• A passed Higher School Certificate;
• At least 3 years’ of working experience in a customer facing role, attending to customer queries and having a good understanding of the bank’s products and services within the Banking or Financial institutions.

A combination of both qualifications & experience will be considered.

Should this opportunity match your career aspirations, skills and competencies, click on ‘Apply’ to complete your online application. 

Please ensure all required information is accurately entered in relevant sections. Any incomplete application will not be considered. You may attach a complete CV when applying. 

Candidates going through the selection process during the recruitment exercise will be required to provide two professional references.

As part of the recruitment process, shortlisted candidates(s) will be required to provide a valid Certificate of Character of less than 3 months.

The deadline for submission of application is 20 October 2025. 

The Management reserves the right not to appoint anyone following this advert.