Lead IT Solutions Engineer

Who We Are
We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following: 

• Named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine.
• Serving a highly diverse student body (click here for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Click here for more about Student Affairs.

Required Qualifications (as evidenced by an attached resume):
Bachelor's degree (foreign equivalent or higher). Three (3) years of full time experience in a computing, technology, or IT support environment. Supervisory experience (student supervision may be considered).

Preferred Qualifications:
Advanced degree (foreign equivalent or higher). Experience in a higher education environment or a public institution. Experience managing information systems or technology projects. Experience with software development (front-end, back-end, or full-stack). Experience with extending or integrating with enterprise systems. Experience with web services, APIs, or other integration workflows. Experience with designing or using database management systems (DBMS) such as Oracle, MS SQL, PeopleSoft, or similar to ensuring efficient data storage, retrieval, and management. Experience using data from assessment or evaluation activities such as surveys, program evaluation, quality assessment/improvement initiatives, or similar to improve outcomes.

Brief Description of Duties:
Primarily embedded in Student Health, Wellness and Prevention Services (SHWPS) and reporting to the Associate Director for Information Technology. The incumbent will serve as a co-lead, technical advisor, and system admin to senior leadership and for vital technological solutions such as Medicat (Electronic Health Records System), Rcopia (e-Prescribing solution), QS1 (eRx and Pharmacy management), Symplicity CARE, Symplicity Accommodate, Fusion (Campus Recreation), SubItUp (student employment management), Acuity Scheduler (Zoom Pods scheduler), Navex -Policy Tech, Spruce Health (CAPS Athletics CRM), and other enterprise-level systems.

Technical Support:

• Providing first and second tier daily support for all SHWPS IT needs.
• Leading and facilitating the incident management process, diagnosing root cause from problem identification to the completion of remediation.
• Assisting in the training and onboarding of new staff, from provisioning of hardware and software to account access and permissions.
• Supporting systems analysis projects for the department, including feasibility studies, systems design recommendations, and service quality improvement.
• Analyzing, developing, and evaluating systems to determine the most effective solutions that meet client needs and project requirements.
• Engaging with clients to define, analyze, anticipate, and address system issues and needs.
• Engaging with clients to define, analyze, anticipate, and address hardware issues and needs.
• Establishing standards for ticketing, workflow management, and troubleshooting.
• Creating and maintaining accurate documentation for systems and applications.
• Supporting inventory management including hardware tracking, asset lifecycle management, and software management to ensure efficient resource allocation, cost control, and compliance.
• Providing technical support for hardware related issues for laptops, desktops, and peripherals such as printers and scanners as well as audio visual hardware and software as needed.
• Documenting solutions in the DoIT and SBMIT knowledge bases and ticketing systems.
• Image, Install, configure, maintain and secure PC's, Laptops and other devices on our domain.
• Install, upgrade and patch Operating Systems (Windows, iOS and Android) on computers, laptops and other devices.
• Deploy software upgrades across the network using deployment software like Script Logic. Manage the deployment to make sure appropriate devices receive the update.
• Troubleshoot and repair PC's, laptops, AV, and mobile devices and peripherals.
• Engaging with clients to define, analyze, anticipate, and address system issues and needs.
• Engaging with clients to define, analyze, anticipate, and address hardware issues and needs.
• Establishing standards for ticketing, workflow management, and troubleshooting.
• Creating and maintaining accurate documentation for systems and applications.

Collaboration with Unit Leaders, Divisional and Campus Partners, and Key Stakeholders:

• Providing clear and accurate communication with staff, clients, and stakeholders to understand their needs and provide any project updates.
• Collaborating with Stony Brook Medicine IT, Division of Information Technology, Information Security, Client Support, and other information technology leaders and technical experts to develop new projects, maintain institutional best practices and policy compliance, ensure data accuracy, security, and privacy of information.
• Supporting senior stakeholders in information security training, technology downtime procedures, disaster recovery, and business continuity planning.
• Coordinating with vendors to resolve technical issues and system upgrades.
• Participate in IT Projects as assigned.
• Provide updates to managers and technical guidance to coworkers. Work from within the Help Desk system and update tickets in a timely manner. 
• Provide insight and testing on new hardware and software that the organization may use in the future.

Supervision:

• Co-supervising IT support student technicians.
• Assisting with the recruiting, training, and evaluating IT support student technicians.
• Coordinating IT supports student technicians’ scheduling, development, and tasking.

Professional Development And Committee Involvement:

• Participating in opportunities that promote learning, growth, and development (i.e., classes, training, webinars, conferences, committees, etc.).
• Contributing to the Division of Student Affairs by attending and/or supporting events, activities, and programs outside of your department/unit (i.e., campus-wide traditions, events, programs, etc.).
• Other duties or projects as assigned as appropriate to rank and departmental mission.
• Evening and weekend work may be required at times.

Special Notes:
This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.
 

Salary: $80,000-$90,000+ $4,000 Location Pay = $84,000-$94,000 Total Compensation
In addition to the employee's base salary, this position is eligible for $4000 UUP annual location pay, paid biweekly.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

Visit our WHY WORK HERE page to learn about the total rewards we offer.
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