Senior Partnership Manager - Dining

Join Ten Group as a Senior Partnership Manager!

About Us

At Ten, we are committed to driving innovation and becoming the most trusted service business in the world. With a technology-driven approach at our core, we provide exceptional services in lifestyle, travel, dining, and entertainment to millions of members globally. Our diverse portfolio of clients includes top-tier organizations such as HSBC and Swisscard.

We are proud to be the first B Corp listed on the London Stock Exchange, and as we scale and innovate, our mission remains the same: to enrich our members' lives through unparalleled service and exclusive experiences.

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

About The Role

We are looking for a Senior Partnership Manager (Dining) to drive and develop our dining proposition and partnerships to provide our members priority/guaranteed access to the top restaurants across EMEA. In this role, you will be tasked with delivering unique key benefits and experiences for our members and relevant corporate clients with specific dining programmes across all of Ten’s EMEA markets. Your will be commercially driving revenue across the business and delighting members through positive NPS results and feedback. 

You will be leading a team of Partnership Managers and Specialists based in London and Cape Town.

Key responsibilities include but are not limited to:

• Take full accountability for all proposition partnerships and contracts secured by you or by others that fall under the dining category where allocated.  
• Develop a clear strategy to ensure we have best in market offers and access (e.g. held tables) and commission agreements in place, where relevant.
• Seek new opportunities for growth in access for UHNW market and large scale opportunities for mass affluent programmes and be accountable for delivering against campaign performance KPIs.   
• Continuously lead dining experts across key markets to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth.
• Monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service, driving improvements to member satisfaction/NPS and efficiencies.
• Monitor redemption, data analytics and demand of Dining Events and our access to ensure its resonating with the member base. Based on this continued understanding, make improvements to the strategy by member group (or client) and country ensuring we have relationships in place which are driving engagement, acquisition, loyalty and revenue.
• Work closely with Content and Marketing department ensuring all events, access and benefits have maximum exposure to members both online and offline.
• Be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market.
• Work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice (including specific T&Cs, which suppliers to work with) to ensure we are consistently improving processes.
• Work closely with our transformation, tech and product colleagues to create a world leading digital platform and internal best practices for our direct team, colleagues and partners.  
• Work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors and ensure teams across the business are kept fully up to date with changes and new processes implemented.
• Drive efficiency within dining teams (or dining requests) by continuously developing and improving processes; sharing successes and implementing processes learnt from differing regions.
• Propose and implement new strategies and campaigns to positively impact our member satisfaction/NPS, corporate revenue and efficiencies.   
• Line manage dining partnership roles/support ensuring your team build strong proposition and that members using the service are receiving a high-quality service.  
• Conduct monthly appraisals with each line report reviewing their performance and discussing their personal development. 
• Set objectives with key results for each team member to ensure they contribute to the overall department objectives and global proposition. Ensure these are communicated timely so that the team know at the start of the month how and what they need to perform to.
• Be a beacon of best practice in your leadership style to create and nurture a culture of success and professionalism 
• Contribute to the wider strategic goals of the global team with support from your manager.
• Work with Client Services and Regional Business Development Managers with all client related matters and supporting on new business proposals.
• Be available to lead, maintain and support on any established client and member relationships.

Requirements

Essential Requirements:

• Minimum three years of experience within the dining industry.
• Proven track record of onboarding partnerships and scaling benefits at rapid pace.
• Ability to initiate and lead on new business initiatives and proposals, ensuring these are aligned with the dining  proposition key objectives.
• Prior experience managing a team with previous success motivating and driving performance in others, effectively communicating and motivating people to ensure you are always obtaining the best results.  
• Experience in managing highly complex global projects with multi-stakeholders internally and externally . 
• Analytical decision maker with an ability to use performance data and leadership skills to drive results.
• Ability to interact with senior stakeholders building trust and loyalty.
• Experience in transforming and automating best practices. 
• Strong presentation skills.
• Fluent in English.

Preferred Requirements:

• Experience of the EMEA dining scene will be beneficial.
• Preferred experience at a dining technology company such as Sevenrooms, Opentable, Resy or a dining loyalty platform.

Guidelines For Hybrid/Home Office :

• Located in London
• Please note that you will be asked to enter a hybrid working arrangement, at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speed requirements.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards Designed Around You:

• A competitive salary package (depending on experience) plus a performance-based bonus structure
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment To Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”