IT Support Engineer - IT Service Desk
TikTok.com
Office
London, England, United Kingdom
Full Time
About the team:
The IT Service Desk team focuses on resolving level 2/3 IT incidents and troubleshooting underlying problems and developing long-term solutions. We are seeking an IT Support Engineer to help us grow our IT environment.
- Manage and resolve IT tickets. Investigate, diagnose, and resolve technical issues within defined service level agreements (SLAs), escalating complex issues when appropriate.
- Prioritise effectively, managing multiple competing tasks concurrently.
- International collaboration and ownership of IT-related projects across a range of services.
- Assist with the development of tools and solutions to increase the operational efficiency of our IT Service, while always focusing on excellent customer experience.
- Partner with internal and external teams to evaluate technical solutions, provide recommendations, obtain consensus and plan and execute services.
- Champion the use of self-service IT resources, such as self-service support tools and knowledge base.
- Assist in tracking and managing IT assets, including hardware and software inventory.
- Manage event support, set up AV and live stream equipment.
- Create, update and maintain technical documentation.
- Comfortable working autonomously and as part of an international team.
- IT assets inventory management and conducting regular audits.
The IT Service Desk team focuses on resolving level 2/3 IT incidents and troubleshooting underlying problems and developing long-term solutions. We are seeking an IT Support Engineer to help us grow our IT environment.
- Manage and resolve IT tickets. Investigate, diagnose, and resolve technical issues within defined service level agreements (SLAs), escalating complex issues when appropriate.
- Prioritise effectively, managing multiple competing tasks concurrently.
- International collaboration and ownership of IT-related projects across a range of services.
- Assist with the development of tools and solutions to increase the operational efficiency of our IT Service, while always focusing on excellent customer experience.
- Partner with internal and external teams to evaluate technical solutions, provide recommendations, obtain consensus and plan and execute services.
- Champion the use of self-service IT resources, such as self-service support tools and knowledge base.
- Assist in tracking and managing IT assets, including hardware and software inventory.
- Manage event support, set up AV and live stream equipment.
- Create, update and maintain technical documentation.
- Comfortable working autonomously and as part of an international team.
- IT assets inventory management and conducting regular audits.
IT Support Engineer - IT Service Desk
Office
London, England, United Kingdom
Full Time
October 9, 2025