TA Support Officer

TA Support Officer - Voids Team

Permanent

Grade 3 £27,254 - £33,699 - Consultation grade - subject to formal evaluation under the Pay Equity Review

Working hours per week 36.5

About The Role

An exciting opportunity has arisen to work in the Temporary Accommodation Service. The Housing Solutions & Support service are experiencing unprecedented demand around the use of temporary accommodation. There are currently over 5600 households in temporary accommodation.

Duties And Responsibilities

• The successful candidate will be expected to undertake visits to empty properties undertaking inspections, arranging lock changes and raising orders for furnishings amongst other duties.
•  You will want the best for our citizens, be IT literate, have access to a vehicle whilst demonstrating resilience and the ability to work in a highly pressurised area of the business. You will be able to make sound decisions under pressure.
•  This requires working as a team being organised and ensuring that systems are updated asap and work is moved on to resolution each day in a timely manner.
• You will be contacting customers to ensure they have moved out of temporary accommodation and going and collecting keys and updating systems.
• The role requires you to carry out visits daily therefore a full driving licence is required. 
• Car Allowance will be paid at the appropriate rate. 
• Full training and shadowing mentoring and coaching will be provided.
• The role is working hybrid out and about and will require you to work from a BCC office location each week. 
• The role is KPI, and performance driven to ensure void properties are moved on daily. 
• You will need to cover for emergencies and cover sickness and Annual leave as and when required. You will also be able required to work city wide and provide wrap around support.
• We are looking for people who have a can-do attitude and flexible and adaptable and work well under pressure.  

For any informal enquires please contact: Resourcing@birmingham.gov.uk

Please upload an up-to-date CV and Personal Statement via the attachments part of your application.  The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post.  Note the Personal Statement should be no more than 1500 words.  Unfortunately, we cannot consider any applications without a CV and Personal Statement attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification - GR3 - TA Support Officer - Final JD (1).pdf

We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).