Assoc, P2, Soft Prod Mgmt & RE II : Job Level - Associate

We are looking for a Production Support Analyst to join the Global Morgan Stanley Technology team.
- Interested in Supporting distributed Platform
- Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better.
- Enjoys new technological challenges and solving hard problems.
- Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems.
Responsibilities:
- A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow
- You will troubleshoot issues across the entire stack: hardware, software, application, and network.
- Manage Incident calls with IT partners, Infrastructure teams and other technology stakeholders
- Collaborate with development teams and users to resolve Support issues
- Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up the knowledge and documentation for the team
- Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call on rotational basis, and be point of escalation during critical incidents
- Ensure that our global teams are working together and following consistent procedures and practices. Skills Required:
- 1 to 5 years practical experience in Production support or similar role.
- Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl,or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on)
- Experience in troubleshooting Application Issues and Managing Incidents
- Excellent and confident communicator to manage high-pressure environment

Skills Desired:
- Bachelors' Degree in Computer Science, or an engineering field
- Prior Financial Industry experience is desirable.
- Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and blameless culture.
- Exposure to modern Observability Tooling such as Prometheus, Grafana, Kubernetes, Docker, Ansible etc.
- Knowledge of ITIL Principles, SDLC, and Agile development is desired
- Experience in Cloud / Distributed computing technology or certification is a plus

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.