Vendor Manager, gUP

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in operations or business management, and vendor management.
• 5 years of experience using analytics or applying project management tools to address business issues.

Preferred Qualifications:

• Project Management certifications such as PMP, Six Sigma, etc.
• 8 years of experience managing vendors/third-party partners in an operations/delivery role.
• 8 years of experience in operations, strategy, planning, and program management.
• 5 years of experience working in extended workforce or related fields adept at influencing executive-level cross-functional stakeholders and seamlessly resolving conflicts.
• Experience in cost, quality, risk, change and relationship management.
• Ability to build strategic stakeholder relationships in an environment that is sometimes ambiguous and susceptible to changing needs with excellent investigative and structured problem-solving skills.

About The Job

Power exceptional experiences that connect people to the magic of Google, with unwavering commitment to quality, compliance, and responsible innovation.In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Responsibilities

• Track vendor performance against key metrics (KPIs), SLAs, such as on-time delivery, quality, and cost. Address performance issues promptly and collaborate with vendors to implement corrective actions.
• Partner with cross-functional teams locally and globally to drive continuous vertical and horizontal process improvements at scale. Use AI and other technologies for continuous process improvement and re-engineering. Review vendor data, identify process improvement opportunities and drive improvement of vendor performance (SLA compliance, MBRs, QBRs).
• Identify and program manage strategic projects to solve for challenging business issues by working with stakeholders, managing communications, and overseeing milestones and timelines.
• Lead and deliver regular business reviews and execute a robust vendor governance plan in the form of weekly, monthly and quarterly reviews.