Desktop Support Specialist

Description

Overview

Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do!

The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business 

Job Summary

Provide computer support for hardware and software by telephone and e-mail to resolve computer system and user issues. Assists users in resolving difficult problems, often referred by less experienced staff, through discussion and diagnosis. Takes the necessary steps to remedy the problem and are nearly always able to diagnose problems. Will refer problems requiring specialized intervention to a higher level. May provide work direction and training to other and may coordinate with facility level computer support technicians.

Summary Of Essential Job Functions:

• Provide computer support for hardware and software by telephone and e-mail
• Resolve 1st Level Support Calls 
• Analyze computer software and system configurations to identify user-reported issues and recommend corrective actions.
• Escalate complex issues to appropriate team member following TGC escalation procedures
• Trouble shoot and resolve networking connections issues
• Trouble shoot and resolve Microsoft Windows Desktop Operating system issues
• Trouble shoot and resolve Microsoft Office issues
• Trouble shoot and resolve Visual Manufacturing ERP issues
• Trouble shoot and resolve other computer related issues as needed
• Maintain accurate records of help desk activities to track user history and report recurring problems
• Provide daily DDB updates on helpdesk metrics 
• Master Helpdesk support application-Track-IT

Requirements

Qualifications & Competencies

• Requires specialized training beyond high school and 5+ years of experience in computer software and hardware applications, or equivalent.
• Solid understanding of standard computer system concepts, MS Windows desktop architecture
• Experience and proven skills with Microsoft Office
• Display strong customer service skills
• Ability to thrive in a fast-paced work atmosphere.
• Professional attitude and goal oriented work ethic
• The ability to quickly learn the basics of new software and tools
• Excellent communication skills. Verbal and written  

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers; talk and hear. Must to able to lift up to 25 lbs unassisted.

Work Environment

The work environment is typical of most office environments; occasionally, the position will be required to be on the manufacturing floor. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Why Join Us?

Our employees have a vested interest in our Company’s success. The Gund Company is 30% employee-owned through our ESOP (Employee Stock Ownership Plan). Shares are awarded each year based on a calculation that takes into consideration our Company’s financial profitability, employee tenure, and earnings. There is no out-of-pocket investment required!

In Addition, Our Employees Enjoy:

• A safe and healthy work environment
• Competitive wages
• Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability
• 401(k) retirement savings program with a 50% employer match up to 6% of contributions
• Regular employee feedback through our IDP (Individual Development Plan)

According to the Gallup Q12 employee survey method, The Gund Company is ranked “world-class” regarding employee engagement. Please review our current career opportunities and consider applying today! We are always accepting applications for new talent to join our organization.

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.