Partner Operations Manager, Music

Minimum Qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in customer support or client services, troubleshooting and resolving customer issues.
• Experience in technical troubleshooting, process improvement, operations, consulting, or other roles involving support or customer experience design.
• Experience using Spreadsheet.

Preferred Qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• Experience working in the Music industry, with Music stakeholders, or in Music Rights Management.
• Knowledge of data analytics, data visualization, spreadsheets, or SQL.
• Ability to manage multiple, time-sensitive work streams with engaging priorities while working separately to drive projects to completion with little guidance and high attention to detail.
• Ability to be proactive, making constructive suggestions, and coming up with innovative ways to scale initiatives.
• Ability to troubleshoot technical issues.

About The Job

As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.

As a Partner Operations Manager, you will provide YouTube support to some of our largest managed Music partners (e.g., labels, publishers, artists). You will become a YouTube product expert, solve the issues of our Music partners, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams in order to drive product solutions, and for developing process improvements that enhance internal operations. You will work closely with other partner-facing teams to provide value-add services to help increase Music partner happiness and growth.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $89,000-$127,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Provide operational support to manage partners on the YouTube platform, primarily through email and video conferencing (VC) communication. Own escalations from vendor agents, solving issues of increased complexity and timeliness.
• Serve as a solutions consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Technical Field Partner Engineers to solve partner issues, develop business plans, and share insights for partner growth.
• Streamline operational workflows and drive consistent and measurable process improvements.
• Identify, establish and leverage key metrics to evaluate data both quantitatively and qualitatively and use data to advocate for and drive decisions that advance YouTube’s interests and business.
• Contribute to scaling Creator Success Operations for YouTube through innovation, efficiency gains, and root cause analysis.