Healthcare Analyst

Digital Workforce Services Plc is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge.

Over 200 large international organizations rely on the company’s services to drive transformation through automation. Digital Workforce has expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland.

Join our team, where your passion for building connections fuels our collective success. Currently we are looking for:

Healthcare Analyst

Imagine your day being filled with projects, you take ownership for. A day full of conversation with different stakeholders, where you facilitate discussions and look to innovate solutions to support our healthcare customers in their journey.

As a Healthcare Analyst you will be responsible for the documentation and communication of automation processes. Your main goal is to help our healthcare clients in their automation journey. This means you will support them in identifying the processes suitable for automation and describing them with the precision that is required for automation (you will work with developers, and it is not expected from you to develop by yourself). You will make sure you understand their business processes to ensure that project meets, or in the best case exceeds, customer expectations.

In your day-to-day work you will be in close interaction with clients ensuring that process is fully understood and documented. This includes creating the documentation, coordinating with the RPA Developers and business partners, and getting approval of the documents from all parties. You will be also responsible for investigating new process opportunities where robotic automation can bring value. You will also play a key role in communication process reporting status and progress to the client.

What We Provide:

✅ A meaningful role where you help shape automation in healthcare—a sector where your work truly matters.

✅ A collaborative and international work culture, with mutual respect and learning at its core.

✅ A good benefits package and a lot of flexibility in managing daily work

✅ A team that supports a learning mindset—we offer access to certifications, events, seminars, and more.

We might be looking for you, if you:

💡 Have experience from healthcare sector and strong interest in technology.

💡 Have worked with one or more of following systems or similar: Apotti, Proconsona, Pegasos, Lifecare, Sosiaali Effica, Saga, Mediatri, Uranus, Aura.

💡 Possess good analytical skills, you will need to assess, which processes should be focused on based on based on their volume, complexity etc.

💡 Have high attention to detail and understand that healthcare processes are calling for thorough documentation.

💡 Are a true collaborator and thrive interacting with many stakeholders, both internally and externally.

💡 Speak English AND Finnish fluently (in this role you will focus on supporting Finnish healthcare customers).

• And it will be a great bonus, if you have some of below mentioned skills:
• 💡 Experience with automation tools such as Robocorp, UiPath, or Power Automate.
• 💡 Coding or scripting experience (Python, JavaScript, VBScript).
• 💡 Knowledge of Agile methodologies (Scrum, SAFe).
• 💡 Familiarity with service design, patient journey mapping, or healthcare data analytics.
• 💡 Understanding of how Generative AI could complement automation or analytics work.

👉🏼 Apply with your CV or link to LinkedIn (or another professional site) by the 19th of October. Please note that we will start interviews as soon as potential candidates are identified and may close the job post earlier.

Salary range: 3800-4000 EUR/monthly + bonus