Youth Services Coordinator

Description

About YWCA South Hampton Roads
YWCA is the oldest and largest multicultural women’s organization in the world. YWCA South Hampton Roads (YWCA SHR) is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. 

Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.  

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.   

About The Position

Under general supervision of the Director, Impact & Strategic Innovation, the Youth Services Coordinator consults with case managers and YWCA team members regarding the needs of the children and youth within the agency programming.  

Essential Duties

The essential functions include, but are not limited to the following:   

Administration

• Conduct comprehensive assessments of children and youth enrolled in programs to recommend services and referrals that support their physical, mental, and emotional well-being 
• Provide support to staff by offering feedback on children and youth needs, attending case management meetings, sharing information on mental health resources, and assisting in obtaining youth's records 
• Participate in staff meetings, client case reviews, and assigned in-service trainings 
• Collaborate with case managers, when appropriate, to refer children and youth for psychological evaluations, psychiatric assessments, counseling, mental health skill-building, in-home services, parenting programs, and other supportive interventions 
• Deliver crisis intervention services to children, youth and their families as needed 
• Develop and maintain professional relationships with community service providers to ensure access to appropriate resources and referrals 

Community Collaboration

• Collaborate with community stakeholders to enhance outreach efforts and support the healthy development of the youth 
• Work closely with YWCA SHR colleagues to identify and address the ongoing needs of families, with the goal of maintaining and increasing program participation 
• Partner with community agencies, organizations, and local businesses to expand and enrich services available to children, youth, and their families 
• Tracks outreach engagement activities using both qualitative and quantitative reporting methods 

Coordinating Programs

• Manage and oversee youth services programs, ensuring they effectively meet the needs of the community 
• Coordinate and implement enrichment activities that promote the development and well-being of children and youth participating in the program 
• Increase awareness and visibility of children and youth services programs through outreach and community engagement 

Program Development

• Collaborate with staff to design, develop, and implement new programs and initiatives that respond to the evolving needs of children, youth and families 
• Lead the development and coordination of an initiative to combat gender-based violence among children and youth by equipping young leaders with the platforms, networks, and organizational support needed to drive change 
• Partner with the Volunteer and Outreach Coordinator to recruit, train, and retain volunteers to support the successful delivery of children and youth programs 

Compliance

• Maintain accurate and up-to-date client case records using electronic case management systems and any required data or grant management software, in compliance with agency policies, procedures, and ethical guidelines 

Additional Responsibilities:

• Adhere to all YWCA SHR policies and procedures 
• Perform other duties as assigned 

Qualifications

Minimum Requirements

Education And Experience

• Bachelor's degree in social work, counseling or related human services field; Master’s degree preferred 
• Two (2) or more years of experience working with children and youth within an underserved population required 
• Two (2) years of experience working in the human services field preferred 
• Experience working with clients in crisis, mental health or related services strongly preferred 

Other Requirements

• Must be 18 years of age 
• Must complete the training programs of YWCA SHR 
• Must complete a successful background check 

Skills And Competencies

• Demonstrated commitment to YWCA SHR's mission 
• Strategic thinker with effective planning, organizational, and time management skills? 
• Solid facilitation skills including reflective listening and conflict management ????? 
• Understanding of the core concepts related to all forms of racism, bias and oppression; white privilege and supremacy; and intersectionality? 
• Self-directed; team player and must have a positive attitude? 
• Excellent written and verbal communication and public speaking skills with ability to research field-related, intersectional topics, and develop/deliver written reports and presentations? 
• Ability to maintain composure during constructive dialogue about sensitive subjects? 
• Ability to manage multiple projects concurrently with short deadlines? 
• Ability to collaborate with groups and individuals from diverse backgrounds? 
• Ability to work effectively with community, board and team members to implement racial justice and gender equity strategies 
• Proficient in the use of Microsoft Word, PowerPoint, Excel and social media platforms ??? 
• Must have an excellent driving record and have a valid driver's license; certificate of insurance from an insurance carrier licensed in the State of Virginia 
• Travel is required and access to reliable transportation is essential  

Core Values

The Youth Services Coordinator is expected to model YWCA SHR Core Values: 

• Compassion 
• Honesty 
• Integrity 
• Ownership 
• Responsibility 
• Empowerment 

WORKING CONDITIONS: Monday through Friday, 9:00a-5:00pm. Some evening and weekend hours required. Willingness to work and travel alone. Travel is required and access to reliable transportation is essential. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.   

• Ability to travel in varying weather conditions. 
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls 
• While performing the duties of this job, the employee is required to:   
• Frequently walk, use hands and fingers, climb a ladder, handle or feel objects, tools or controls and talks or hears 
• Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl 
• Ability to lift and carry up to 60 pounds 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus 
• The noise level in the work environment is moderately loud 
• Physical capability to effectively use and operate various items of office related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine  

COMPENSATION: This position offers a hiring range of $42,000-$47,000 that is based on experience and a full benefits packet to include health, vision, and dental insurance, 17 paid holidays, vacation, sick leave, retirement and other benefits. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role – regardless of compensation history.  

START TIMEFRAME: The position will be open until filled. Interested applicants are requested to submit a cover letter and resume to the job posting at www.ywca-shr.org 

EQUAL EMPLOYMENT OPPORTUNITY (EEO) DISCLOSURE: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation and any other status protected by applicable local, state or federal law. 

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS: ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities.  Prospective and current employees are invited to discuss accommodations by contacting Human Resources at HR@ywca-shr.org or 757-625-4248.