IT Support Analyst

Founded in April 2018 and headquartered in Zug, AMINA Bank is a pioneer in the financial industry providing a seamless, secure and easy-to-use bridge between digital and traditional assets. As a smart bank AMINA Bank offers a fully universal suite of regulated banking services in the emerging digital economy. In August 2019, AMINA Bank received a Swiss banking and securities dealer license – the first time a reputed, regulatory authority such as FINMA has granted a license to a financial services provider with a core capability in digital assets.

AMINA India is a wholly owned subsidiary of AMINA Bank AG. AMINA India acts as a virtual extension of the bank supporting activities spanning digital assets research, investment solutions, trading & liquidity management, risk management, mid/back-office & IT operations and more recently technology and product.We are bringing a new financial services paradigm to the blockchain and finance economy. In scope of our growth plans we are looking for an IT Support Analyst. In this role you will be reporting to our Head IT Operations India.

• Cover the AMINA’s Service Desk, triaging and handling incoming service requests, end-user support issues as well as incidents.
• Provide direct user support for Windows and OSX desktops and laptops including required administrative tasks on related server applications.
• Participate in additionally remunerated on-call rotations to support 24/7 operation.
• Perform configuration tasks on Microsoft 365, Intune, Conditional Access and Intune compliance Policy, Entra ID, AD and other systems.
• SharePoint Administration.
• IT service Management (ITIL Certified preferred).
• Get involved in project activities as needed such as migrations or new initiatives.
• Asset and Vendor Management.
• CCTV and access Control Management.
• Ensure systems are regularly patched as well as respond to urgent patching requests in case of newly discovered vulnerabilities.
• Provide 1st level support for select business applications operated in-house.
• Maintain high quality documentation and accurate information within the configuration management database.
• Actively automate repetitive tasks through scripting or workflow automation tools.
• Strong Microsoft Windows Operating system know-how.
• Strong OSX Operating system know-how.
• Proven track-record of support of Windows and Mac corporate laptops in a regulated environment.
• Understanding Windows based Server infrastructure, the Azure cloud.
• Proven track-record of experience with Microsoft 365 and Intune on Windows and OSX (Mac).
• Working knowledge of IT networking and security.
• Dynamic, proactive attitude; able to work independently and hit the ground running.

Join our skilled team and together redefine finance.
We owe our exponential growth to our innovative and collaborate team spirit and talented workforce. Every voice counts as we are always committed to learning from diverse perspectives and backgrounds because our people make the difference at AMINA Bank. Regardless of your age, gender, belief, and background, at AMINA EVERYONE is welcome!