Customer Data & Automation Consultant (6-month contract)

Requirements

We are looking for an experienced Customer Data & Automation Consultant to join our Marketing team for a period of 6 months.   

Based in North Sydney, and reporting to the Group GM – Marketing, you will join our business at a pivotal moment where your expertise will shape the future of how we understand, manage, and activate customer data. For the next six months, we’re seeking a senior specialist who thrives on turning complexity into clarity, and who can help us unlock the full potential of our customer data and automation landscape. 

You’ll arrive to find a business eager for transformation. We’ll expect you to take a deep dive into our current customer data and automation environment, map out what’s working, what’s not, and where the real opportunities lie. With your seasoned eye, you’ll conduct a thorough assessment, engaging with teams across Marketing, Sales, IT, and Operations to ensure every voice is heard and every process is understood. But you won’t stop at diagnosis. You’ll craft a Customer Data Lifecycle Strategy and Plan that sets the course for how we collect, manage, and use data—always with an eye on personalisation, efficiency, risk control, and commercial performance. Your strategy will be practical, actionable, and tailored to our unique needs.  

You will also turn your attention to automation. Drawing on your hands-on experience with platforms like Dynamics 365, Salesforce, Adobe/Marketo and HubSpot, you’ll design a multi-segment Automation Strategy and Roadmap. This will cover marketing, sales, and service, and will be packed with prioritised initiatives, quick wins, and a clear blueprint for implementation—including KPIs, risks, milestones, and budget. 

Governance will be at the heart of your work. You’ll establish frameworks to ensure data quality, compliance, and robust measurement, leaving us with a playbook that’s as practical as it is comprehensive. And because you know that true transformation is sustainable, you’ll provide knowledge transfer, documentation, and capability building—ensuring our teams are ready to carry the torch long after your contract concludes.

By the end of your six months, you’ll have delivered a signed-off Customer Data Lifecycle Strategy & Plan, an approved Automation Strategy & Roadmap, a documented governance framework, and a suite of quick-win automations. You’ll leave behind not just a plan, but a legacy of capability and confidence.

If you’re ready to make a real impact in a short space of time—and enjoy working with a team that values both expertise and a friendly, collaborative approach—we’d love to hear your story. 

About You

• You’ll bring at least 8-10 years’ experience in customer data, Dynamics 365, marketing automation leadership, with a proven track record of developing and implementing data and automation strategies.
• Your knowledge of data governance and privacy compliance will be second to none, and your communication skills will help you engage stakeholders at every level.
• You’ll have significant experience as an interim or short-term contractor, with proven capability of mapping out a delivery plan and getting senior buy-in to the roadmap.
• You’ll have demonstrable experience not just with strategy, but with executing quick wins 

Most importantly, you’ll be someone who delivers - on time, to executive audiences, and with a collaborative spirit

Why Join Us?

Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark. 

We're a dynamic and purpose-driven organisation that is deeply committed to fostering innovation and promoting sustainability in all aspects of our operations. 

Enjoy comprehensive access to professional development opportunities through our iLearn platform, designed to support your career growth and enhance your skill set. This resource offers a variety of courses and training programs tailored to meet the evolving needs of our team members. 

Thrive in a collaborative and supportive team environment that genuinely values individual growth and teamwork. We believe that when our employees succeed, the organisation as a whole flourishes, and we work together to create an atmosphere where everyone can achieve their full potential.

About Us

At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. 

When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways. 

We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.

What can you expect from us?

Join us as we continue on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world.  We value passion, potential, and a willingness to learn. 

Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you:

• Competitive remuneration
• An immersive onboarding program to set you up for success
• Opportunities to learn and grow through our Learning & Development programs
• ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores
• ‘Bathrooms & More’ program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
• Annual flu vaccinations
• Medibank Health Insurance - discounts on corporate cover 
• Ready to make a difference?
• Apply now and help us write the next chapter in our customer data journey.

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. 

Please note that we are not accepting applications from agencies for this position.