Senior Associate, Operations & Technology (Customer Relationship Services)

Job Summary

Key Deliverables:

Represent SGX in offering effective solutions while rendering top-in-class service experience

Job Responsibilities

• Answer customer enquiries received via hotline
• Resolve investors’ written queries through multi-channel customers’ platform, including emails and live chat
• Manage investors’ portfolio transactions
• Resolve or manage escalation matters
• Be an advocate for digitalization to educate & guide the investors to self-serve options to facilitate the transactions or service functionalities
• Liaise with other units to provide appropriate or customize solutions to these value clients
• Participate in or provide support for project and initiatives
• Report daily and monthly management statistics
• Complete ad-hoc assignments as required

Job Requirements

• Experience in delivering premium quality standard to retail & corporate investors
• Project management in client facing environment.
• Experience in managing self-serve chatbots and machine learning skills preferred
• “Can-do” attitude and a team-player
• Eye for details with operation data analytic skill
• Strong critical thinking and problem solving ability