Director of Professional Services

About Kinsmen Group

From our locations in the U.S. and U.K., we help companies transform how they use data. Since 2015, Kinsmen Group has been working to simplify the complexities of information management through a service-oriented approach. As an independent firm, we are agile and flexible in this approach and open to finding one-of-a-kind solutions for our clients. We are passionate about what we do and take pride in our work. And above all, we are a people-first company and believe in inclusion, teamwork, integrity, and respect.

We fully embrace and model our core values in everything we do:

Have Integrity

We conduct business with honesty and reliability. We apply our core values through our decisions and actions. We do the right thing, always.

Pursue Excellence

We never take shortcuts on quality. We realize that our customers come to us by choice, and we secure their satisfaction by responding to their needs and delivering superior business results through excellent performance – dependably and on time.

Are United

We work collaboratively towards a common goal. We support each other to combine individual strengths that enhance team performance. We communicate effectively and create an atmosphere of trust.

Strive To Innovate

We apply innovative thinking and pragmatism to deliver best in class solutions.

Believe People Matter

We put people first, that includes everyone. Every person will be treated with respect, no matter the circumstance. We understand that people are at the core of our success.

Have Passion And Pride

We take pride in our brand, and in the outcome of our work. We do all things with passion, because we enjoy what we do and we believe our work delivers real value.

About The Role

Kinsmen Group is looking to recruit a senior leader to take up the reins of our Professional Services organization. With a current team of around 20, which continues to grow, we seek a strong, confident leader that has previous experience of leading professional services teams to create great outcomes for our customers.

With a diverse portfolio of services and products that we provide to our customers, this is a challenging role that requires confidence and good decision-making skills, to ensure a continuous delivery process.

It’s also a rewarding role – we have a great team of individuals, all committed to the success of our customers, and we all thrive on that success.

What You'Ll Do

• Team & Project LeadershipOversee and manage the professional services team, including consultants, trainers, and related staff. Ensure projects are delivered on time and within budget, with high quality outcomes.
• Client Relationship ManagementBuild and maintain relationships with key clients, ensuring their needs are met and leading to high customer satisfaction and retention.
• Strategic PlanningDevelop and implement strategies for the professional services division to achieve business growth, including regular forecasting, annual planning, rate management and close monitoring of performance.
• Resource ManagementEnsure our resource pool is efficiently managed, allocated and utilized to maximize revenue generation, whilst maintaining high standards of delivery.
• Project ManagementEnsure project management provides the level of oversight and diligence required for successful project outcomes. At any time, we can have around 20-25 projects, all at different stages.
• Operational ManagementManage resources, budgets, forecasts and the profit and loss (P&L) for the professional services organization.
• Internal CollaborationWork closely with other departments like sales, product development, and finance to ensure the services division is aligned with the company's overall strategy.
• Process ImprovementIdentify and address problems in existing processes to improve efficiency and effectiveness, and align to our ISO 9001 accreditation.

Qualifications

• At least 10 years of experience in managerial position within professional services, consulting, or a related field.
• Experience with technical and non-technical projects, including large data migration projects.
• Previous experience of management of at least 15 people.
• Bachelor's degree in a relevant field such as business, management, or engineering.
• Strong leadership, communication, and team management skills.
• Ability to develop and execute long-term strategies.
• Clear understanding of budgeting, resource management, and profitability.
• Deep understanding of the industry and specific client needs to develop effective services.
• Previous experience in engineering-focused document or data management preferred.

Kinsmen Group is proud to be an Equal Opportunity Employer.