Billing Coordinator (Temp.)

Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded folks works remotely from across the United States, Canada and the Philippines to collaboratively increase access to high-quality, high-touch mental healthcare. Lavender is a human-first organization and our people embody:

• A bias towards action
• A capacity for self-direction
• Originality and creative instincts 
• Courageous and bold thinking
• And the potential to achieve even more 

If you’re looking for a fast-paced, constantly evolving environment where your voice matters and you can truly have an impact creating high-quality, user-centric mental health services, we want to hear from you!

Lavender is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives and background will lead to a better environment for our team and a better experience for our clients. We strongly encourage people of color and members of the LGBTQ+ community to apply. 

The Opportunity

Lavender is seeking a Temporary Billing Coordinator. This role is ideal for a detail-oriented and efficient team player who is driven by timelines and accuracy. You will be responsible for ensuring current procedural terminology (CPT) and diagnosis (DX) codes are accurate, submitted, and reconciled, while adhering to ongoing cut-off deadlines in revenue cycle management.

This is a remote role supporting an American company, and candidates must be able to work Eastern Time hours.

Requirements:

• Must have your own computer for work
• Reliable high-speed internetQuiet, professional space to work from home
• Competitive compensation based on experience

Responsibilities

Submissions And Billing

• Plot sessions in the billing portal accurately and within cut-off timelines
• Review chart notes to ensure proper billing
• Populate EMR appointment panes with correct CPT and DX codes

Reconciliation

• Reconcile payments upon receipt from billing partners
• Follow up on outstanding payments when relevant
• Investigate denied claim submissions and troubleshoot
• Keep leadership and team informed of policy changes in the evolving insurance landscape

Administration

• Assist the Concierge team with insurance verification when requested
• Follow up with billing partners to assist clients with billing or insurance coverage concerns

The Candidate

• 3–5 years of experience in billing
• Experience with major commercial payers (Aetna, BCBS, Cigna, Medicare, United) including insurance, billing, denials, and appeals
• Strong attention to detail
• Solid organizational skills
• Team player

Why you should join Lavender

• Work for a company that is truly making a difference in the world 
• Remote work
• A caring, spirited, and experienced team
• An international work environment that embraces diversity and inclusion 
• Be part of a growing startup where you have the opportunity to help shape the company
• Competitive compensation 

For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers. 

Bring your whole self to work

Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information.

If you need accommodation during the recruitment process, please reach out to people@joinlavender.com.