HVAC Account Manager

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal.  

We Build For Life.

We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards. 

At Modern Niagara, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet.  

Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine’s Gold Winner for Canada’s Safest Employers Award in the Building and Construction category and Excellence Winner for Canada’s Best Health + Safety Culture Award as well as Canada’s Best Health + Safety Leader Award. 

We are currently seeking an HVAC Account Manager to join our team in Port Coquitlam, B.C.. Reporting to the General Manager, Building Services, the HVAC Account Manager is responsible for managing and growing client relationships within the mechanical and HVAC service portfolio. This role involves identifying opportunities for maintenance agreements, retrofit projects, and energy-efficient solutions while ensuring exceptional customer satisfaction and contract performance.

The expected salary range for this position is $90,000 - $120,000.

Key Responsibilities

Account Management

• Serve as the primary point of contact for assigned clients, ensuring all HVAC service and maintenance needs are met.
• Build strong, long-term customer relationships and maintain regular communication with facility and property managers.
• Conduct site visits to review contract performance, equipment condition, and identify improvement opportunities.
• Sales & Business Development
• Identify and pursue new business opportunities with existing and prospective clients.
• Develop and present proposals for preventive maintenance programs, system upgrades, and energy optimization projects.
• Work collaboratively with the operations and estimating teams to develop accurate quotes and proposals.

Operational Support

• Coordinate with service and project teams to ensure timely delivery and quality of work.
• Monitor service contracts to ensure compliance with scope, budget, and customer expectations.
• Assist in resolving customer concerns or service issues promptly and professionally.

Financial Management

• Achieve assigned sales and renewal targets.
• Manage account profitability by monitoring margins, costs, and contract renewals.
• Prepare sales forecasts and reports for management review.

Qualifications & Skills

• Minimum 3–5 years of experience in HVAC service sales, account management, or a related mechanical field.
• Strong understanding of HVAC systems, maintenance practices, and building operations.
• Proven track record of developing and maintaining customer relationships in a technical or service environment.
• Excellent communication, negotiation, and presentation skills.
• Proficient in CRM and Microsoft Office applications.
• Valid driver’s license and ability to travel locally.
• Previous experience as an Refrigeration, HVAC, or BAS  Technician a definite asset.
• Familiarity with commercial, institutional, and industrial facilities.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At Modern Niagara, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups (women, Indigenous, Black, racialized, 2SLGBTQIA+,  people with disabilities, and new immigrants) in the construction industry. Our DEI vision is to build an organization where everyone has access to the same opportunities, experience equitable outcomes, and can thrive and reach their full potential.

We value the diversity of the people we hire and serve. Modern Niagara is an equal opportunity employer. If you require accommodation during the recruitment process, please advise us so that suitable accommodations can be made. We can be reached at careers@modernniagara.com.