CBS Order to Invoice Analyst (Temp)

No Relocation Assistance Offered
# 169610 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

Job Summary

Manage the Order to Invoice process within Colgate-Palmolive Best Practice standards (“Essentials”) and partner with local Customer Development Teams (CDTs) to ensure effective order-to-invoice fulfillment. Serve as the primary point of contact for order and delivery communications—primarily with internal customers (e.g., CDO)—requiring excellent communication skills. Own end-to-end order management, troubleshoot delivery issues, process returns, and resolve exceptions/claims within Colgate’s Selling Terms and Conditions. Accountable for customer service performance and on-time delivery for assigned accounts.

Responsibilities

• Own the Order to Invoice process in line with CP “Essentials.”
• Build strong internal customer relationships to enable smooth fulfillment.
• Partner with CDTs and Logistics to resolve order and delivery issues.
• Escalate delivery/distribution problems and communicate special requirements to Logistics.
• Enforce sales policies (terms and conditions) and support compliance.
• Analyze returns/refusals with CDTs and follow up execution with Logistics.
• Optimize loads and shipments (e.g., consolidations, plant-direct, pallet-layer efficiencies).
• Use SAP to process orders efficiently and minimize manual touches.
• Prepare weekly/monthly service and cost-to-serve updates for CDTs and CS&L.
• Be accountable for CS KPIs (e.g., Fill Rate, OTD, Perfect Order) and drive corrective actions.
• Operate within Customer Service and Distribution guidelines to optimize service and delivery cost.

Required Qualifications

• Education: Bachelor’s degree in Industrial Engineering, International Business, or related field.
• Experience: 1 year in Customer Service/Order Fulfillment, Planning, Sales, Logistics, or Supply Chain.
• English: Advanced proficiency.
• Platforms/Programs: Advanced Excel and SAP (order processing/fulfillment)

Desired Qualifications

• DOMO for KPI analysis and visualization.
• Google Workspace (Sheets, Slides, Drive) for collaboration and reporting.
• Proven experience managing the full Order to Invoice cycle.
• Familiarity with delivery appointment scheduling at customer DCs and carrier coordination.

Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity
Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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