End User Support Specialist

Company Description

PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.

Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our owner, providing rewarding opportunities for our people and making a positive contribution to society. To achieve this, we live by our values of Integrity, Performance, Collaboration, Straightforward Communication and Respect and Care.

Core to The PartnerRe Experience is our global nature. No matter where you sit in the company, you are part of something bigger. Our teams represent our truly international mindset, forging connections across office locations and all levels of the organization and building a network of mutual success. The result is a day-to-day experience that will allow you to:

Shape your own career

Grow in a supportive environment

Connect with a community of experts

Make An Impact

View Home - PartnerRe Experience e-book to find out more about what it’s like to work at PartnerRe.

We are always looking for bright, proactive individuals to join our team!

Please follow our Careers page for all updates on new positions.  We look forward to receiving your application.

PartnerRe is an equal opportunities employer.

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Job Description

About This Job:

We’re looking for a dynamic, customer-focused End User Support Specialist to join our IT Help support team. In this role, you’ll empower employees to make the most of our workplace tools by delivering Level I & II support to Bermuda and other remote offices.

Key Responsibilities:

• Deliver Level I & II support to end users in Bermuda and other offices, both onsite and remotely.
• Provide hands-on support, including physical installation of IT equipment like monitors.
• Maintain a consistent onsite schedule (typically Mon–Thu, 8:30 AM–5:00 PM AST with lunch break; Fridays remote most weeks), with flexibility for occasional early or late issues.
• Respond to incoming tickets with urgency, independence, and attention to local needs and escalations.
• Support approximately 50 local users and assist remote users across the Americas as part of a regional team.
• Triage and escalate issues, documenting troubleshooting steps and resolutions with precision.
• Maintain accurate IT inventory and update the local knowledge base.
• Offer light training and guidance to help employees use workplace tools more effectively.
• Act as the “Face of IT”, bridging communication between end users and internal/external IT service providers.
• Support local events and rollouts, including video conferences, board meetings, and software deployments.
• Support other initiatives aligned with IT strategy (lifecycle, security and compliance or technology driven)

Qualifications

About You

Technical Skills/Competencies:

• Proficient in Windows 11 (physical and virtual) as well as Apple iOS.
• Strong knowledge of Microsoft 365, Defender, Endpoint Manager (Intune), Zscaler, and Azure Portal.
• Experience supporting financial applications such as Bloomberg and BlackRock.
• Skilled in Active Directory administration, remote access, network security, and ITSM platforms like Cherwell and Matrix 42.
• Familiarity with Microsoft Teams, Polycom, and other conferencing systems.

Soft Skills:

• Excellent communication and interpersonal skills, including executive support experience.
• Strong analytical and problem-solving abilities with a proactive mindset.
• Highly organized and self-motivated, able to work under pressure and meet deadlines.
• Effective collaborator across multinational teams with cultural sensitivity.
• Quick to understand matrixed organizational structures and emerging technologies.

Work Experience:

• 1-5 years of experience in user-facing IT support roles (help desk, desktop support, or technical assistance) 

Education (If Applicable):

• Associate’s degree. Bachelor’s degree preferred. 

Professional Qualifications or Designations (nice to have):

• ITIL Foundation V4
• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Additional Information

#Li-Hybrid

PartnerRe provides a working environment in which diversity is valued, where all employees feel welcome, respected, and empowered to perform at their best.  We invite you to learn more about D&I at PartnerRe.

Thank You,

Partnerre Hiring Team