Customer Success Manager (M/W/D)

Your Goal

Shape the future of construction site management by successfully implementing our solutions on construction sites and building long-term partnerships with our clients.

Your Responsibilities

Client Support and Analysis: You will independently manage your client portfolio and develop targeted solutions for model-based construction site management.

Implementation Strategies: From onboarding through project support to successful rollout, you will develop and implement tailored strategies.

User and Client Profiles: You will collect and document all essential information about clients, projects, and users to ensure targeted construction site management.

Knowledge Sharing, Product, and Process Development: You will share your valuable practical insights with your Spectee team, and together, we will work on process optimizations and product improvements.

The Extra

Data Coordination and Technical Support: In collaboration with site management and foremen, you will assist with setups, resolve potential blockages, and coordinate data.

Shape the future of construction site management by successfully implementing our solutions on construction sites and building long-term partnerships with our clients.

Client Support and Analysis: You will independently manage your client portfolio and develop targeted solutions for model-based construction site management.

Implementation Strategies: From onboarding through project support to successful rollout, you will develop and implement tailored strategies.

User and Client Profiles: You will collect and document all essential information about clients, projects, and users to ensure targeted construction site management.

Knowledge Sharing, Product, and Process Development: You will share your valuable practical insights with your Spectee team, and together, we will work on process optimizations and product improvements.

Data Coordination and Technical Support: In collaboration with site management and foremen, you will assist with setups, resolve potential blockages, and coordinate data.

Your Experience

Professional Experience: You have at least 3 years of experience in the construction industry, ideally in structural and interior construction (turnkey), and you are also familiar with Customer Success Management.

Analytical and Technical Understanding: You possess a strong analytical mindset and the ability to question and precisely understand customer requirements.

Communication Skills: You can explain complex technical content in a target group-oriented and patient manner, both when dealing with clients and within your team.

Working Style and Initiative: You work in a structured, (self-)organized, and solution-oriented manner with a hands-on mentality.

Language Skills: You are fluent in German and have good English skills.

The Cherry on Top

Planning and Control Tools: Knowledge of LEAN, modeling (e.g., Revit), the BIM method, and related file formats (e.g., IFC) completes your specter-fit.

Site Management: You are the perfect all-rounder if you already have experience in site management.

Professional Experience: You have at least 3 years of experience in the construction industry, ideally in structural and interior construction (turnkey), and you are also familiar with Customer Success Management.

Analytical and Technical Understanding: You possess a strong analytical mindset and the ability to question and precisely understand customer requirements.

Communication Skills: You can explain complex technical content in a target group-oriented and patient manner, both when dealing with clients and within your team.

Working Style and Initiative: You work in a structured, (self-)organized, and solution-oriented manner with a hands-on mentality.

Language Skills: You are fluent in German and have good English skills.

Planning and Control Tools: Knowledge of LEAN, modeling (e.g., Revit), the BIM method, and related file formats (e.g., IFC) completes your specter-fit.

Site Management: You are the perfect all-rounder if you already have experience in site management.

Open doors, open ears, and flat hierarchies.

Steep development potential.

A motivating and friendly working atmosphere.

Plenty of room to contribute actively and develop your ideas.

The chance to take action and influence the industry.

Direct collaboration with the founders.

Amazing team events every month.

Hybrid work model – office or home office, you decide.

Flexible vacation arrangements.