Trillium Support executive - Remote

Company Description

Siri InfoSolutions, Inc. is a private equity consortium firm providing IT staffing services to Fortune 500 clients across the US.

We believe that it’s an exceptional company - a company of people proud of the work they do and the solutions they provide. By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, we achieve great results for all concerned.
 

Job Description

• Key Responsibilities:
• Product Support & Maintenance:
• Provide Level 2/3 support for Trillium software issues, including troubleshooting, root cause analysis, and resolution.
• Monitor system performance and ensure high availability of the Trillium platform.
• Manage user access, roles, and permissions within Trillium.
• Plan, coordinate, and execute Trillium software upgrades and patches.
• Collaborate with infrastructure and application teams to ensure compatibility and minimal downtime.
• Maintain detailed documentation of upgrade procedures and configurations.
• Support integration of Trillium with other enterprise systems (e.g., ETL tools, data warehouses, MDM platforms).
• Configure Trillium components (Director, Discovery, Quality, Control Center) based on business requirements.
• Ensure compliance with internal security and data governance policies.
• Follow ITIL or similar service management practices for incident, change, and problem management.
• Upgrades & Patching:
• Integration & Configuration:
• Compliance & Best Practices:

Qualifications

Bachelors Or Masters

Additional Information

All your information will be kept confidential according to EEO guidelines.